Knowledge Management & Communications Specialist - Digital Impact, Knowledge Management & Communications Specialist - Digital Impact, Panama City, Panama

General

Description of assignment title: Knowledge Management& Communications Specialist - Digital Impact

Assignment country: Panama

Duty stations: Panama City

Work location: On UN premises

Expected start date: 09/01/2026

Duration: 6 months(with possibility ofextension)Long-term benefits and allowances

Sustainable Development Goal: 10. Reducedinequalities

Host entity: UNICEF

Modality: Onsite

Type: International

Volunteer category: Specialist UCoS from Apr2026

Work schedule: Full-time

Number of Assignments: 1

Details

Mission and objectives:

• UNICEF works in some of the world's toughest places, to reachthe world's most disadvantaged children. To save their lives. Todefend their rights. To help them fulfil their potential. Across190 countries and territories, we work for every child, everywhere,every day, to build a better world for everyone. And we never giveup.

Context:

• The UNICEF Latin America and Caribbean Regional Office (LACRO)Digital Impact team supports 24 Country Offices in advancingdigital transformation as a strategic enabler of programme impact,operational efficiency, and scale. Digital transformation is across-cutting priority that spans ICT, data, and digital programmeinitiatives, requiring coordination, visibility, and structuredknowledge sharing across countries and sectors.
• While substantial work is ongoing across the region, knowledgeis often fragmented, visibility of results remains limited, andaccess to relevant tools, guidance, and lessons learned isinconsistent. This assignment aims to strengthen the Digital Impactteam's capacity in knowledge management, communications, andreporting by: 1/ Improving access to and organization of knowledgeproducts 2/ Increasing visibility of digital initiatives andresults 3/ Supporting structured reporting and regionalconsolidation 4/ Facilitating knowledge sharing and cross-countrylearning.
• The UNV Specialist modality provides a cost-effective andflexible solution to address immediate gaps in knowledgemanagement, visibility, and reporting capacity within theincreasingly strategic Digital Impact function.

Task description:

• Under the supervision of the Regional Chief, Digital Impact,the UN Volunteer will undertake the following tasks:
• 1. Knowledge Management & Information Structuring
• Organize, structure, and maintain the Digital Impact SharePointand knowledge repositories
• Ensure easy access to tools, guidance, templates, and resourcesfor Country Offices
• Capture, document, and curate lessons learned, best practices,and flagship initiatives
• Support structuring and maintenance of knowledge products(guidelines, briefs, playbooks)
• Facilitate knowledge sharing across ICT and DigitalProgrammes
• 2. Communications & Visibility
• Develop and produce content to increase visibility of DigitalImpact work across the region
• Draft articles, success stories, and case studies from CountryOffices
• Support preparation of donor briefs and communicationmaterials
• Contribute to communication efforts highlighting regionaldigital initiatives
• 3. Reporting & Data Visualization
• Support preparation of regional reports (internal,donor-facing, and annual reporting)
• Consolidate country-level inputs to produce regionaloverviews
• Support development of simple dashboards and trackingtools
• Improve presentation and accessibility of Digital Impactinformation
• 4. Knowledge Capture & Learning
• Support documentation of digital transformation initiativesacross Country Offices
• Consolidate insights from missions, CPD processes, andprogramme implementation
• Facilitate cross-country learning and knowledge exchange
• Support knowledge-sharing sessions and communities ofpractice
• 5. Strategic Support & Content Development
• Contribute to preparation of presentations and briefingmaterials for senior management
• Support development of internal guidance and structuredknowledge products
• Assist in compiling inputs for strategic positioning andplanning

Eligibility criteria

Age: 18 - 80

Required experience: 3 years

Nationality: Candidate must be a national of a countryother than the country of assignment.

Assignment requirements

Relevant experience:

• 3 years

Languages:

• English, Level: Fluent, Required
• Spanish, Level: Working knowledge, Desirable

Required education level:

• Bachelor's degree in Communications, Knowledge Management,Information Management, Digital Transformation, InternationalDevelopment.

Competencies and values:

• Values: Care, Respect, Integrity, Trust, Accountability andSustainability.
• Competencies:
• â-ª Demonstrates Self Awareness and EthicalAwareness
• â-ª Works Collaboratively with others
• â-ª Builds and Maintains Partnerships
• â-ª Innovates and Embraces Change
• â-ª Thinks and Acts Strategically
• â-ª Drives to achieve impactful results
• â-ª Manages ambiguity and complexity

Skills and experience:

• At least 3 years of experience in knowledge management,communications, or programme/digital support
• Strong writing and editing skills (reports, briefs,articles)
• Experience organizing and managing digital content andknowledge repositories (e.g. SharePoint or similar tools)
• Experience supporting reporting processes and consolidatinginputs from multiple stakeholders
• Ability to synthesize complex, sometimes technical informationinto clear and structured outputs consumable by a wideaudience.
• Desirable (assets)
• Experience in UN system, or international developmentcontexts
• Exposure to digital transformation, ICT, or digitalprogrammes
• Experience with dashboards or data visualization tools
• Experience supporting donor reporting or visibilityproducts

Area(s) of expertise:

• Communication, advocacy, public information, Informationtechnology and telecommunications, Administration

Driving license:

Other information