Location: Boston, MA
Position Type: Full time
Primary/Principal Responsibilities:
% of Time
Responsibility
50%
Provide service to Suffolk University students and their families as they visit the RAM Registration and Financial Center, via internet, e-mail and telephone when addressing Bursar, Financial Services, and Registrar functions.
20%
Process incoming documents and payments as they relate to the individual areas: Bursar, Financial Services, and Registrar. Imaging/scanning and resulting workflow for paperwork received by office via email, US mail, and fax.
15%
Process on the spot services such as but not limited to requests for unofficial and official transcripts, enrollment verifications, scheduling appointments, and Student Advantage card printing.
10%
Act as a liaison and participate in meetings with one of the RAM Center offices (Bursar, Financial Services, or Registrar) to assist in a variety of areas including book advance requests, distributing financial aid documents, registration, graduation, bill payment, etc.
5%
Other duties as assigned by the Manager or Directors of the three functional offices including but not limited to representing the RAM Center at graduation packet pick-up and orientation events.
Requirements/Qualifications:
- Bachelor’s degree with one to three years of relevant experience required.
- Strong computer skills including: MS Office (Word and Excel), Outlook. Experience with Ellucian Colleague preferred.
- Excellent written and oral communication skills.
- Must be committed to providing the highest level of customer service and responsiveness.
- Demonstrated experience working in a high volume, deadline oriented customer focused environment.
- Proven ability to work independently and as part of a team.
- Must be creative and proactive. Must have ability to manage multiple projects simultaneously and handle difficult situations.
- Able to handle confidential information with discretion and tact in accordance with FERPA and university policies.
- Standard hours of this position are 8:45am to 4:45 pm, M-F but occasional weekend or morning/evening hours required.
The salary range for this role is $25.00 - $25.50 per hour.Salary Transparency
Suffolk University provides salary ranges as a good faith estimate of what it reasonably expects to pay for a role at the time the position is posted. The actual salary offered to the selected candidate will depend on various factors, including, but not limited to, the position’s scope and responsibilities, the candidate’s experience, education, training, and applicable legal requirements. The listed pay range reflects base salary only and does not include additional benefits or compensation.
Equal Opportunity Statement
Suffolk University does not discriminate on the basis of race, color, ethnicity, religion, national origin, sex, gender, gender identity or expression, sexual orientation, age, disability, military status, or any other characteristic protected by applicable law. We welcome applications from qualified candidates of all backgrounds, perspectives, and experiences. The University strives to recruit, develop and retain faculty and staff committed to educational excellence, the robust exchange of ideas, and engage in membership in a diverse and inclusive community.
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