Hiring Department
Department of UP Payment Services
Job Description
Essential Duties and Responsibilities:
- Assist the Supervisor in coordinating the daily operations, workflow, and productivity of the Special Billing Team and Joint Corrections Team to ensure departmental goals and service standards are achieved.
- Provide day-to-day leadership, guidance, and technical support to team members.
- Conduct reimbursement analysis and prepare reports for leadership, presenting findings and recommendations during regular departmental meetings.
- Monitor work queues, prioritize assignments, and assist the Supervisor in balancing workloads to maintain timely processing of billing corrections, denials, and reimbursement activities.
- Act as liaison between third-party payers and internal departments to investigate and resolve audit discrepancies, reimbursement issues, and complex billing concerns.
- Perform root cause analysis of billing edits, denials, and reimbursement trends, partnering with leadership and operational departments to implement sustainable process improvements.
- Design, develop, implement, and maintain NAVEX policies, procedures, and workflow documentation to support standardized operations within the Special Billing and Joint Corrections teams.
- Train, mentor, and onboard new and existing staff, providing ongoing education regarding reimbursement requirements, billing processes, compliance standards, and departmental procedures.
- Assist the Supervisor with monitoring quality metrics, identifying training opportunities, providing coaching, and supporting employee development initiatives.
- Collaborate with leadership to implement new processes, operational improvements, and departmental initiatives that enhance efficiency and reimbursement performance.
- Serve as the Supervisor's designee in coordinating daily operations and addressing escalated reimbursement or billing issues in the Supervisor's absence.
- Participate in special projects and perform other duties as assigned.
Candidate should have:
- Advanced knowledge of hospital and professional medical billing and revenue cycle operations.
- Comprehensive understanding of patient accounting, collections, denial management, and registration processes.
- Demonstrated ability to interpret reimbursement data, identify trends, and implement process improvements.
- Experience developing policies, procedures, and training materials, including NAVEX documentation.
- Strong analytical, organizational, communication, and problem-solving skills.
- Proven ability to train, mentor, and provide technical leadership to staff while fostering collaboration and accountability.
- Proficiency with electronic billing systems, Microsoft Office applications, and reporting tools.
#upjobs
Shift
Monday – Friday
Minimum Qualifications
Bachelor's degree in related/relevant area or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary
Preferred Qualifications
Education: A Bachelor’s Degree in health or business related area or the equivalent combination of education and experience from which comparable and abilities can be acquired.
Credentials: Certified Procedural Coder.Three to four years of supervisory experience and directly related experience involving physician billing procedures
Niche Professional Interests: Be proficient in Microsoft office and preferred experience with Experian Contract Management.
Anticipated Hiring Range
Salary Range: $53,976 - $85,176 annually
Grade: GGS 9E
University Title: COOR, REIMBURSEMENT
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.
Application Materials
In addition to the Online Application, please provide Resume and cover letter.
Sponsorship Information
Employment visa sponsorship is not available for this position.
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement
Equal Employment Opportunity
The University of Missouri is an Equal Opportunity Employer .
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
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