Triage HCA/CNA
Job Summary
Job Summary
The Department of Pediatrics at the University of Utah School of Medicine is seeking experienced Certified Nursing Assistants to join our Ambulatory Clinical Care operation. The ambulatory group consists of 12+ pediatric specialty divisions and service lines.
This position supports one or more of these specialty divisions and provides assistive care to patients and their families. Incumbents facilitate the efficient delivery of ambulatory patient care, support the professional role of the licensed staff, and provide support and assistance as directed by licensed staff in rendering basic healthcare to the patient. In this position, incumbents also assist with clerical functions as a multi-skilled auxiliary worker. Incumbents will support designated pediatric specialties.
The University of Utah offers a comprehensive benefits package including:
- Excellent health care coverage at affordable rates (see the Summary Comparison for more information)
- 14.2% retirement contributions
- Generous paid leave time
- 11 paid Holidays per year
- 50% tuition reduction for employees, spouses, and dependent children
- Flex spending accounts
- University provided basic employee life insurance coverage equal to a salary of up to $25,000
- Variety of elective insurance coverage, including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet.
- Free transit on most UTA services
- Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
- Professional development opportunities
Additional benefits information is available at https://benefits.utah.edu/.
Responsibilities
Essential Functions
- Handle incoming medical calls; support patient care coordination by engaging with patients, families, clinical teams, and other stakeholders, conducting chart reviews, and problem-solving to address patient needs efficiently over the phone.
- Alert care providers to significant changes in patient conditions or other critical information.
- Place outbound calls, under physician direction, to relay results, reminders, and care instructions to patients and families.
- Process medication refill requests per division-specific protocol.
- Deliver patient education as directed and in line with Health Care Assistant or Certified Nursing Assistant training, guidelines, care process models, and clinical guidelines.
- Assist providers and clinical staff with patient-related paperwork and other division specific administrative functions as directed.
- Ensure strict adherence to patient privacy and confidentiality standards.
- Actively participate in customer service efforts and quality improvement initiatives.
**Comments**Working Conditions and Physical Demands*Employee must be able to meet the following requirements with or without an accommodation.*Work Environment and Level of Frequency typically required Nearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead. The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.
Minimum Qualifications
Required
Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.
Current certification as a Nursing Assistant with the State of Utah,or completion of first round of clinical and current enrollment in approved nursing education program or successful completion of RN program.
For those enrolled in a nursing program, incumbents have three months from completion of RN program to obtain an RN license. If an RN license is not obtained by the end of those three months, the incumbent must immediately obtain a current CNA.
Individuals in this job code with an RN license must also have a CNA certification if they remain in it longer than three months.
This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Preferences
Preferences:
- Proficiency in computer operations, including using Microsoft Office Suite (Word, Excel, Outlook, etc.).
- Ability to navigate customer electronic medical record (EMR) software.
- Strong typing and data entry skills with accuracy and speed.
- Excellent verbal communication and customer service etiquette over the phone.
- Ability to troubleshoot basic technical issues and assist in problem-solving.
Applicants will be screened according to preferences.
Special Instructions
Requisition Number: PRN45874B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday – Friday, 8:00 AM to 5:15 PM (Start and end times may vary within this timeframe). This position is full-time, 40 hours per week. Regular and punctual attendance is required.
Department: 00848 - Pediatric Administration
Location: Other
Pay Rate Range: $18.13 to $23.48
Close Date: 11/10/2026
Open Until Filled:
To apply, visit https://apptrkr.com/9756445"">https://utah.peopleadmin.com/postings/206931
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