Perseverance Trust Student Support Manager
Job id: 160865. Salary: £45,031-52,514 per annum inc LWA.
Posted: 19 October 2026. Closing date: 25 October 2026.
Business unit: Nursing, Midwifery & Palliative Care. Department: Nightingale Student Hub.
Contact details: Laurence Georgin. laurence.georgin@kcl.ac.uk
Location: Waterloo Campus.
About us
King’s College London is a leading University with nine Faculties. As part of King’s Health Partners, we have an excellent environment for health care interaction and a strong focus on mentoring and career development.
The 2021 Research Excellence Framework (REF2021) placed King’s applied and allied health research 1st for: overall proportion of research rated 4* (world-leading, the best mark possible), research papers rated 4*, impact rated 4*, environment rated 4*(joint), Grade Point Average and Power. REF2021 rated as world-leading: 100% of our environment, 86% of our impact and 70% of our research overall. Over 95% of our research overall was rated as world-leading or internationally excellent.
As of 2026, King’s is top-two in the world for Nursing and #1 in the UK for the 8th year in a row (QS world rankings). King’s produces more highly cited research outputs (top 1% citations) on palliative care than any other centre internationally (SciVal), and is second in the world on the same metric for nursing and midwifery. King’s is the largest provider of health care education in Europe.
The Florence Nightingale Faculty of Nursing, Midwifery & Palliative Care(NMPC) is based in the heart of central and south London. It includes the Cicely Saunders Institute for Palliative Care, Policy & Rehabilitation, the premier Institute for Palliative Care, bringing together clinical, research and education teams.
Our applied clinical and health multidisciplinary research transforms therapies, the healthcare experience and outcomes for patients and those important to them, wherever they are cared for. Our award-winning NMPC education programmes span pre-registration nursing and midwifery, and multidisciplinary post-graduate taught and research programmes.
We are committed to staff development and offer opportunities to identify and access appropriate training and professional growth.
About the role
The Student Support Manager will provide confident, person-centred guidance to staff and students, applying sound judgement within relevant Faculty and University policies, professional regulations and established procedures.
Working collaboratively with colleagues across the Faculty and King’s, they will triage complex student support matters by asking appropriate questions, assessing risk and urgency, and determining the most suitable course of action or referral.
The post holder will bring safeguarding experience, chair meetings effectively, and support consistent, well-informed decision-making.
As the Faculty’s disability liaison lead, they will also help students with a disability, neurodivergence, and /or long-term condition access and participate fully in academic study and practice-based learning, working with academic teams, Occupational Health and specialist services to coordinate appropriate support.
Awareness and practical knowledge of the Equality Act 2010, particularly the responsibilities of higher education providers in relation to disability, reasonable adjustments and equitable access to academic and practice-based learning will be an advantage.
You will be people driven, highly organised, motivated, and capable of working independently with minimal supervision, as well as being part of a team.
We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.
This is currently a hybrid role, and the role holder will spend part of their working week on campus and part of the week working remotely.
This is a full-time post (35 hours per week), and you will be offered a fixed term contract until 31st June 2031
Location: Hybrid – minimum of 2 days per week on Waterloo campus
King’s considers the professional and personal development of our staff a priority and we offer an inspiring range of opportunities for training and career progression. Our Organisational Development team provide in-house and bespoke learning.
About you
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
- Demonstrable experience of providing person-centred guidance and support in complex or sensitive student cases, including assessing risk and urgency, applying relevant policies and procedures, determining appropriate actions and coordinating referrals.
- Demonstrable experience of supporting disabled students and students with neurodivergence and/or long-term conditions to access and participate in academic study and practice-based learning, working with academic teams and specialist services to coordinate appropriate support.
- Demonstrable safeguarding experience, including receiving and recording concerns, assessing immediate risk, determining appropriate action and escalation routes, and contributing to coordinated responses within defined safeguarding responsibilities.
- Excellent interpersonal, influencing and communication skills, with the ability to listen without judgement, communicate clearly and sensitively in complex or higher-risk situations, and build effective relationships with students, academic staff, professional services colleagues and specialist partners.
- Ability to exercise sound professional judgement, remain calm and solutions-focused when handling complex or sensitive matters, work independently within established boundaries, and recognise when to seek advice or escalate concerns.
- Ability to chair complex student support meetings effectively, coordinate contributions across teams and organisational boundaries, and support consistent, well-informed decisions where there is no direct line management responsibility.
- Excellent organisational, case management and project management skills, with the ability to prioritise competing demands, maintain accurate and confidential records, coordinate meetings and follow-up actions, and deliver high-quality work to agreed deadlines.
- Strong commitment to equality, diversity, inclusion and belonging, with demonstrable experience of applying inclusive and person-centred practice when supporting a diverse student population and improving access to academic and practice-based learning.
Desirable criteria
- Educated to degree level or able to demonstrate equivalent professional experience in student support, disability support, safeguarding, welfare, education or a related field.
- Awareness and practical knowledge of the Equality Act 2010, particularly reasonable adjustments and the responsibilities of higher education providers in supporting equitable access to academic and practice-based learning.
Downloading a copy of our Job Description
Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.
Further Information
At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.
The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.
We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.
When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.
We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.
To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.
This post is subject to Disclosure and Barring Service.
