Department: Global Hospitality Leadership
Salary: 16.50
Description:
Provide guidance and leadership of the Hotel Front desk to ensure consistent quality of customer service is provided to all guest in accordance with Hilton standards.
- Assign and instruct Guest Service Agents, Operators, Bell attendants in details of work and monitor lobby traffic to make staffing adjustments.
- Supervise front desk operations by completing checklist of important daily tasks and determining room and rate availability.
- Resolve customer complaints by conducting thorough research of situation and the most effective resolutions.
- Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton standards.
- Monitor performance of staff with performance evaluations and make recommendations for training when inconsistencies develop at the Front Desk.
- May perform the duties of Front Desk Clerk when needed.
- Performs other job-related duties as assigned.
Preferred qualifications: Has hotel experience, preferably with Hilton.
This is an OVERNIGHT position (11pm - 7am). Will be working weekends and holidays.
Education will be considered in lieu of experience.
MQ: Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or GED. Requires a minimum of one (3) year of directly job-related experience
All positions at the University of Houston-System are security sensitive and will require a criminal history check.
The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.
