Instructional Support Technician, School of Social Work IT

Position Information

• Fiscal Year: 2026-2027
• Position Title: Instructional Support Technician, School of Social Work IT
• Classification Title: Instructional Support Technician
• Department: SSW IT
• Posting Number: P260238
• Employer: State
• Bargaining Unit: 08
• Position Type: UUP Professional
• Professional Appointment Term: Term
• Salary Grade: SL3

Position Summary

The University at Buffalo Graduate School of Social Work seeks an Instructional Support Technician to provide technical expertise in support of the school’s instructional, research, and public service missions.

The incumbent serves as a member of the School of Social Work Information Technology team and applies specialized technical knowledge to analyze, configure, implement, and support desktop computing environments, instructional technologies, classroom technology resources, enterprise applications, mobile devices, endpoint security solutions, and related technology services.

Responsibilities include:

• Evaluating and resolving complex technical issues
• Analyzing user and operational requirements to determine appropriate technology solutions
• Configuring, deploying, testing, and maintaining computing equipment, software, and managed devices
• Administering endpoint security and device management solutions
• Implementing technology onboarding processes and system configurations
• Maintaining technical documentation and technology asset records
• Contributing technical expertise to technology projects and initiatives that support the operational objectives of the school

The successful candidate will demonstrate strong analytical and problem-solving abilities, effective communication skills, and the ability to manage multiple technical priorities in a dynamic environment. The position requires the ongoing application and development of knowledge related to computing platforms, enterprise applications, cybersecurity practices, artificial intelligence technologies, systems integration, and emerging technologies relevant to higher education.

Learn more:

• Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.
• Being a part of the University at Buffalo community.

The University at Buffalo is an equal opportunity employer (EOE) and welcomes all to apply including veterans and individuals with a disability.

Minimum Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Educational Technology, or a closely related field.
• Minimum of two (2) years of experience providing end-user technical support.
• Working knowledge of TCP/IP networking, Active Directory, Windows Server, and Group Policy administration.
• Demonstrated ability to diagnose, troubleshoot, and maintain personal computers, mobile devices, operating systems, software applications, and peripheral equipment.
• Experience implementing and supporting secure computing practices and technologies, including endpoint protection, disk encryption, automated patch management, and access controls.
• Experience using artificial intelligence (AI) tools, including Microsoft Copilot or similar technologies, to improve productivity and business processes.
• Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and related productivity tools.
• Strong analytical, organizational, written, and verbal communication skills.
• Demonstrated ability to prioritize work, manage multiple assignments, and meet deadlines.
• Ability to work independently and collaboratively within a team environment.
• Commitment to providing excellent customer service and support.

Preferred Qualifications

• Experience supporting technology services within a higher education environment.
• AI-related certifications, coursework, or formal training.
• Experience with PowerShell or other scripting tools.
• Experience with graphic creation and editing tools.
• Working knowledge of SQL.
• Working knowledge of web technologies, including HTML, JavaScript, and Microsoft IIS.
• Experience supporting endpoint management and software deployment solutions.

Physical Demands

• Move, transport, install, and set up desktop computers, monitors, printers, mobile devices, and related technology equipment.
• Ability to lift and move technology equipment consistent with university safety guidelines.
• Ability to work under desks, behind equipment, and in technology storage or equipment areas as necessary to perform assigned duties.

Driving Requirements

A Class D driver’s license is a required minimum qualification for this position. Employees must operate university owned vehicles for business purposes and be enrolled in the LENS program to verify license validity.

Salary Range

$62,000 - $66,000

Other Position Details

• Prodig+: No
• Executive Position: No
• Job Type: Full-Time
• Campus: All Campuses
• Is a background check required for this posting?: No

Contact Information

• Contact's Name: Deborah Hill
• Contact's Title: Director, Technology Services SSW
• Contact's Email: dahill2@buffalo.edu
• Contact's Phone: 716-645-1239

Posting Dates

• Posted: 10/21/2026
• Deadline for Internal Applicants: 11/04/2026
• Deadline for External Applicants: Internal Applicants Only

References

• Number of References Required: 3

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. • How did you first hear about this employment opportunity?
     • AcademicKeys.com
     • CareerExposure.com
     • CareerWomen.com
     • Chronicle of Higher Education
     • DiversitySearch.com
     • GoogleJobs.com
     • HERCjobs.org
     • HigherEdJobs.com
     • IMDiversity.com
     • Indeed.com
     • LinkedIn.com
     • MBACareers.com
     • Conference
     • Personal Referral
     • UBJobs.buffalo.edu
     • Other
     • WNY Jobs
2. • Please indicate your current employment affiliation with the University at Buffalo.
     • Faculty
     • Faculty Student Association (FSA)
     • Research Foundation Employee
     • State Classified
     • State Professional
     • UB Foundation
     • TA/GA
     • Student
     • No Current Employment Affiliation
3. • Are you a SUNY employee eligible for special consideration as a result of retrenchment?
     • Yes
     • No

Documents Needed To Apply

Required Documents

• Cover Letter
• Resume