Printing Centre Production Operations Consultant, Amman

Printing Centre Production Operations Consultant

Job Opening ID: 287144
Job Family: Administration
Category and Level: Affiliate Personnel – Consultants/Individual Contractors, CON
Recruitment Type: Consultant
Duty Station: AMMAN
Department/Office: UNRWA - Administration & Support Services - Headquarters Amman
Date Posted: Oct 26, 2026
Deadline: Nov 1, 2026

Result of Service

• An initial review of the production and delivery workflow, products, marketing, service range, equipment, and immediate priorities, with a practical work plan agreed with the supervisor.
• Completed print and design assignments, with approved proofs, quality checks and job records maintained throughout the assignment.
• Monthly progress reports cover production volumes, deadlines, income and expenditure, material use, service issues, client engagement and recommendations.
• A final handover report summarising results, outstanding jobs, maintenance and stock matters, opportunities for service development and recommended next steps.

Work Location

HQA

Expected duration

Six months, renewabl subject to organisational need, satisfactory performance and availability of funds. Duty station: Amman, Jordan.

Duties and Responsibilities

Production planning and quality control

• Oversee the workflow from client brief and quotation through design approval, prepress, printing, finishing, packing and delivery; allocate work and monitor agreed deadlines.
• Advise on printing methods, substrates, quantities, colour, formats and finishing; review proofs and print ready files and check quality at key stages.
• Guide the operation of digital printing and finishing equipment, troubleshoot production issues and coordinate preventive maintenance and repairs with authorised colleagues and suppliers.
• Apply appropriate controls to protect confidential materials, including examination papers, and maintain accurate job records and handover arrangements.

Creative design and communications

• Produce or supervise graphic design for publications, reports, brochures, posters, banners, stationery, branded items and other print or digital materials.
• Develop creative concepts and clear layouts suited to the intended clients while complying with UNRWA branding and any client approved identity requirements.
• Prepare and check artwork for production, including image quality, typography, bleed, imposition and colour consistency; obtain client approval before final production.
• Prepare samples, mock ups and product information to explain available services and support effective client communication.

Client service and business development

• Meet internal and eligible external clients to define requirements, provide practical technical advice, communicate realistic timelines and resolve service issues.
• Support outreach and marketing of approved Printing Centre services to UNRWA offices and other UN entities, in coordination with relevant focal points.
• Identify viable new products and services, assess demand and production capability, and submit recommendations with indicative costs and resource needs for management approval.
• Coordinate quotations and client follow up in accordance with approved pricing, procurement, financial and payment procedures and reconciliation of income and expenditure.

Operations and reporting

• Monitor production capacity, materials consumption, stock levels and equipment needs; flag replenishment, safety and maintenance issues promptly.
• Track jobs, turnaround times, rework, costs and client feedback; prepare concise monthly production and performance reports with proposed improvements.
• Provide practical guidance and on the job coaching to Centre personnel on design files, production processes, quality control and safe equipment use.
• Recommend process improvements that reduce waste and strengthen income, service consistency and sustainability.

Qualifications/special skills

University degree or technical qualification in print production, graphic design, visual communication or a related field; substantial directly relevant experience may be considered in lieu of a degree, subject to applicable recruitment rules, at least five years of relevant experience in professional print production, including coordinating workflows, quality control and finishing; experience overseeing a printing production team is highly preferred. Demonstrated graphic design and prepress skills, including Adobe Illustrator, InDesign and Photoshop or equivalent professional tools, PDF preparation and colour management.

Languages

Good command of spoken and written English and Arabic

Additional Information

Competencies Planning and organising; client orientation; creative problem solving; attention to detail; communication; teamwork; accountability; sound judgement and discretion when handling sensitive materials.

Performance assessment Performance will be assessed against the agreed work plan, timely and accurate delivery of approved jobs, production quality, client service, sound record keeping, practical staff guidance and the quality of monthly and final reports.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.