Academic Quality Specialist

Location: Remote
Job Type: Full-Time
Job Number: 1186
Department: College of Education and Behavioral Services
Opening Date: 10/16/2026

Position Description

Reporting to the Manager of Academic Quality (MAQ) in the College of Education and Behavioral Studies (CEBS), the Academic Quality Specialist (AQS) assists with a variety of tasks related to the maintenance, creation, and management of online programs at the undergraduate and graduate level. This is accomplished primarily through regular and effective communication with faculty and staff and extensive work in the Learning Management System (LMS).

Position Responsibilities

Course Management Support

Assists the MAQ with copying and updating online courses in CEBS in advance of each term.
Assists the MAQ with updating online courses based on technical, programmatic, accreditation, and/or student needs.
Coordinates textbook adoptions and updates for the college by working closely with the MAQ, program directors, and bookstore staff each term.
Assists students and faculty with technical issues in active courses by coordinating with faculty, staff in the Center for Teaching, Learning, and Technology (CTLT), ed tech vendors, and other stakeholders as directed by the MAQ.
Assists the MAQ with gathering and reviewing data from online courses to identify opportunities for improvement.
Reviews instructor interaction, consistency, and presence in active courses as directed by the MAQ.

Course Development Support

Assists the MAQ, staff from CTLT, and subject matter experts (SME) with development and build-out of new courses in the LMS through clear and timely communication and extensive work in the LMS.
Assists with incorporating educational technology tools into courses to support student learning and engagement.
Assists with video editing as needed.
As directed by the MAQ, reviews content submitted by SME for quality and compliance with university, college, and accreditation standards.

Additional Responsibilities

Assists with special projects that support the development and growth of CEBS.
Stays current on instructional technologies and best practices related to online teaching and learning, including Eastern University's policies and tools, specifically as they relate to LifeFlex.
Maintains confidentiality and follows FERPA regulations and University policies.
Meets professional obligations through efficient work habits, timely completion of assignments, and effective coordination of resources and meetings.
Prioritizes tasks and manages time effectively to meet established deadlines.
Treats members of the campus community with fairness, dignity, and respect while contributing to a spirit of unity, collaboration, and shared commitment to the University's mission.
Performs other duties as assigned.

Qualifications

Education

Undergraduate degree or equivalent work experience required
Master’s degree or higher in education technology, instructional design, or a closely related field is preferred

Key attributes

Ability to thrive in work settings characterized by ambiguity, a fast pace, and rapid change
A predisposition for continuous learning
A start-up mindset and bias towards action
Ability to interact effectively with diverse persons and personalities
Ability to resolve conflict
Capacity to exercise independent judgment and make sound decisions
Ability to handle to confidential information appropriately
Strong interpersonal, communication, organizational, and collaboration skills.
Embodies the University's values of caring and compassion, justice and integrity, competence and affirmation.

Experience and skills

Prior experience with online course or curriculum development (K-12 or Higher Ed)
Knowledge of and experience working with a wide variety of educational technologies/tools, including Brightspace
Prior experience in operations and/or project management highly preferred
Must possess strong attention to detail and commitment to accuracy
Must possess the ability to perform highly detailed but repetitive tasks with consistency and efficiency
Candidates with prior work experience in detail-oriented positions such as editing, programming/coding, or library sciences may find they have the skills necessary for this position.
A record of positive influence as a team member, leader, and/or coordinator in work and/or volunteer settings
Demonstrated analytical reasoning and creative problem-solving abilities
Strong organizational skills as a systems thinker
Excellent written and oral communications skills
Working knowledge of web- and classroom-based learning technologies
Proficiency with word processing, spreadsheet, and database tools

We offer a complete benefits package to full-time faculty and staff including healthcare coverage, retirement plan contributions, flexible spending and health savings accounts, life insurance, long-term and short-term disability, tuition remission and tuition exchange participation as well as an extensive holiday, summer hours and paid time off leave schedule.

Part-time Regular staff who are scheduled 30-36 hours per week over the course of a year, receive a full benefit package based on their part-time scheduled hours. Healthcare coverage is based on the ACA medical coverage guidelines. Affiliate faculty receive a benefit package as outlined with their covenant. Adjunct faculty may be eligible for medical coverage under the ACA after an annual one year lookback review.

Part-time staff who are scheduled to work less than 30 hours per week schedule are eligible for employer contribution towards the retirement plan after one year of employment. Eligibility rules apply. Adjunct faculty may make employee deferral contributions towards the retirement plan.

Part-Time Graduate Assistant Coaches are eligible for participation in the Tuition Remission Coaches Program.

Temporary, Contractors and Seasonal Employees: Individuals in this status are scheduled on an as-needed-basis and are not eligible for participation in the University’s benefits programs.

Detailed information regarding our benefits program and eligibility is provided once hired or you can contact Human Resources with any questions.

Employer: Eastern University
Address: 1300 Eagle Road, St. Davids, Pennsylvania, 19087
Phone: 610-341-5986
Website: http://www.eastern.edu

Academic Quality Specialist