Learning Experience Manager

Technical Product Training Management

Job Summary

The Technical Product Training Manager leads technology training, consultation, knowledge management, and support services for Digital Learning Technologies. The position oversees programs that help faculty, staff, and other customers effectively adopt technologies supporting teaching, learning, accessibility, productivity, and innovation.

The manager provides direction for the design and delivery of training programs, keeps learning resources and technical documentation current, and coordinates with operational and technical partners to align services with institutional needs. The position also supervises staff and supports effective adoption of Canvas, learning-tool integrations, multimedia technologies, accessibility solutions, and emerging AI tools.

About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.

Responsibilities

Training and professional development:

• Lead technology-training initiatives for faculty, staff, employees, and other customers.
• Provide direction for the design, development, delivery, and evaluation of training programs and plans.
• Oversee workshops, webinars, demonstrations, and self-service learning opportunities covering Canvas, learning technologies, and digital best practices.
• Develop targeted programs that help faculty and staff use AI responsibly in teaching, learning, content creation, assessment, and productivity workflows.
• Maintain training schedules and coordinate changes related to supported technology products.
• Remain current on training methodologies, educational technology, AI developments, and relevant product trends.

Consultation and technology adoption:

• Oversee consultation services supporting instructional-technology adoption and digital teaching practices.
• Guide faculty and staff in the effective use of Canvas, learning-tool integrations, multimedia tools, accessibility solutions, and emerging technologies.
• Support the evaluation of new technologies and the identification of appropriate instructional and operational use cases.
• Promote digital fluency, responsible technology use, and continuous improvement.

Knowledge management and learning content:

• Oversee the creation, review, approval, and maintenance of knowledge-base articles, user guides, training materials, tutorials, and technical documentation.
• Ensure training content is accurate, accessible, current, and aligned with institutional practices.
• Manage the development of instructional videos, recorded workshops, and other self-service learning resources.
• Establish standards and review processes for training and support content.

Support operations:

• Supervise technology-training and support staff and coordinate related help-desk, Canvas, and course-support services.
• Align training and support operations to improve customer experience and technology adoption.
• Monitor service quality, assess customer needs, gather feedback, and identify opportunities for improvement.
• Coordinate with business operations and technical departments to ensure training and support programs meet requirements.

Partnerships and collaboration:

• Collaborate with technical teams, teaching and learning partners, accessibility partners, faculty, staff, and departmental leadership.
• Serve as a liaison regarding technology changes, training schedules, support needs, product updates, and related strategic initiatives.
• Build partnerships that support consistent messaging, coordinated service delivery, and effective technology adoption.

Leadership and management:

• Manage the activities of supervisors and/or individual contributors.
• Hire, develop, coach, and evaluate staff in accordance with institutional policies and procedures.
• Establish priorities, clarify responsibilities, and monitor employee and operational performance.
• Foster a culture of customer service, collaboration, innovation, and responsible technology use.
• Lead strategic initiatives advancing digital learning and technology-enabled teaching practices.

This is a Manager-Level position in the Management track.

Job Code: M35073

Grade: M19

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Manager, Technical Product Training Management: Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.

Preferences

• Master’s degree in Education Technology, M.Ed.
• Four years of progressively responsible management experience.
• Background knowledge of the hiring department’s area of specialization sufficient to analyze needs, develop plans, and make recommendations.
• Experience leading technology training or professional-development programs.
• Experience supervising staff and managing technology-support operations.
• Demonstrated leadership experience planning and directing employees and operational processes.
• Knowledge of Canvas, Kaltura, Zoom, Adobe Creative Cloud, M365, other educational technologies, and learning-tool integrations.
• Experience helping faculty responsibly adopt AI technologies in teaching, learning, and productivity workflows.
• Experience with accessibility tools, UDOIT, TidyUp and digital-accessibility practices.
• Experience developing knowledge articles, user documentation, instructional videos, tutorials, or self-service learning resources.
• Strong presentation, facilitation, consultation, project-management, collaboration, and communication skills.
• Experience working in a higher-education environment.

Announcement Details

• Open Date: 10/16/2026
• Requisition Number: PRN46516B
• Job Title: Technical Product Training Management
• Working Title: Learning Experience Manager
• Career Progression Track: M00
• Track Level: M3 - Manager
• FLSA Code: Professional
• Patient Sensitive Job Code?: No
• Standard Hours per Week: 40
• Full Time or Part Time?: Full Time
• Shift: Day
• Work Schedule Summary: Monday-Friday, day shift, on site
• VP Area: President
• Department: 00333 - UIT Digital Learning Tech
• Location: Campus
• City: Salt Lake City, UT
• Type of Recruitment: External Posting
• Pay Rate Range: $65,000-$75,000
• Close Date: 01/15/2027

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the University of Utah Non‑Discrimination page.

Online reports may be submitted at https://oeo.utah.edu.

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Applicant Documents

Required Documents

• Resume
• Cover Letter
• List of References

Optional Documents

• Curriculum Vitae

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169
By Email: employment@utah.edu