Student Engagement Coordinator

About the Opportunity

Position overview

Department

Student Engagement

Location

London Campus

Term

Full-time; Permanent

Salary

£34,680 per annum

Benefits

The university supports staff maintaining a good work/life balance, offer flexible working and parental leave opportunities, an Employee Assistance Programme which provides free, confidential advice on both home and work concerns as well as optional private medical insurance, season ticket loans and being part of the cycle to work scheme.

Reports to

Programme Manager

Start

As soon as possible

The role

The Student Engagement Coordinator will be responsible for delivering a range of student activities to enhance the student experience. They will work across all student cohorts — including mobility, undergraduate, postgraduate and short-programme students — and support with detailed planning, organising, and delivery of welcome weeks, co-curricular and extra-curricular programmes for students across all programmes. The person in this role will help to create a vibrant, inclusive learning community that contributes to the overall experience and success of students during their time in London.

This position’s responsibilities include but are not limited to: supporting and organising welcome events, organising airport pickups, coordinating programme activities such as excursions and trips, co-curricular support, supporting events that underpin academic programmes, collaborating with the Student Union, travel arrangement, catering, detailed itineraries and budget management

Duties and Responsibilities

Welcome & Orientation

• Supporting the Student Engagement team in arranging and running welcome week in September, January and Summer. This includes working collaboratively across all departments, creating schedules, preparing and delivering presentations, researching venues, organising catering, preparing orientation materials and packs, collecting and reviewing health and safety procedures for all locations, creating risk assessments etc.
• Support on airport arrivals and departures with pickups and drop offs which may include work over weekends and evenings.

Student Programming & Events

• Design and coordinate regular student programming activities including on and off campus events, day trips, and all associated logistics, ensuring provision is relevant and accessible to students across all cohorts.
• Plan and support events that connect to and enhance academic programmes, working closely with Programme teams and faculty to align co-curricular activity with programme goals.
• Work with the global network teams to develop and deliver the traditions and pillars of the London Scholars programme
• Attendance at extra-curricular and co-curricular events, including events at the weekend and in the evenings.
• Contribute to a calendar of annual social and cultural events in collaboration with other departments, such as the Events Team.

Student Union Liaison

• Act as a key point of contact between the Student Engagement team and the Student Union, supporting collaborative planning and delivery of student-led initiatives and events.
• Support the Student Union in communicating and promoting activities to the wider student body, ensuring students across all cohorts are engaged and represented.
• Attend relevant Student Union meetings as required, feeding back to the Student Engagement team and relevant stakeholders.

Cross-Cohort Student Engagement

• Work across all student cohorts — including undergraduate, postgraduate and short summer programme students — to ensure that student life provision is inclusive and appropriately tailored.
• Be a resource to the university community on cultural awareness, local resources, transport, living in London, etc., ensuring information is relevant to the diverse needs of all student groups.
• Identify and act on opportunities to build community and connection across different student cohorts.

Student Ambassador scheme

• Support the day to day running and coordination of the scheme
• Recruitment, onboarding and training of ambassadors
• Working and managing ambassadors to deliver events and activities

Administration & Communications

General administrative duties including:

• Arranging Oyster cards, updating university platforms, creating and maintaining documents and Sharepoint / student resources.
• Support the Programme Manager in day-to-day tasks and attend and take notes at meetings and/or working group administration. This may also include supporting the Programme Manager in the running of student schemes and operations.
• Work with comms manager and team to create Social Media content to promote events, activities and programme newsletter content.
• Budget management as required. Including, but not limited to tracking budgets, processing invoices and expenses.

Other Duties

• Foster a positive work environment with a good team spirit, with a high-quality student experience at the forefront of all efforts.
• This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Person specification criteria

• Undergraduate degree [D]
• Experience with event management related to student activities that enhanced the student experience [E]
• Strong knowledge of London, cultural and tourist activities, business institutions and networks [E]
• Experience working in a university or academic setting [D]
• Experience living, studying, or working abroad or experience working with international students [D]
• Experience with U.S. student demographic is preferable [D]
• Good written communications and strong interpersonal skills to deal with students and staff at various levels [E]
• Excelled organisation skills and attention to detail and ability to prioritise and work under pressure [E]
• Able to work collaboratively and effectively in a team environment [E]
• Ability to adapt quickly (and positively) to changing demands and priorities [E]
• Excellent IT skills, including Excel and Word [E]
• Knowledge in working with design platforms - e.g. Canva (D)

Application process

Applications must include a covering letter of no more than one page and a full curriculum vitae.

You may upload your CV and Cover letter as a single document if you are unable to upload them individually.

Participation in the equal opportunities section is encouraged, but voluntary.

The panel will be shortlisting for this position on a rolling basis so please apply as soon as possible. We reserve the right to close this post before the closing date if we receive a large number of applications.

Please note this role may require a basic or enhanced DBS check. Please note this role requires an enhanced DBS check. Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of our students and staff, and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and Ofsted requirements. You must adhere to the above if you are offered a role with NU London.

Applications are welcome from all sections of the community and will be judged on merit alone. We welcome applications from all underrepresented groups, including the Global Majority. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

Job sponsorship: Visa Sponsorship is not available for this position.

Position Type

Student Services

Salary Range

£34,680

Additional Information

About the University

Northeastern University London (NU London) is a prestigious higher education institution based in the heart of London and is part of Northeastern University’s global campus network. Overlooking the River Thames near Tower Bridge, NU London offers academically challenging educational programmes designed to inspire innovative thinking, encourage interdisciplinary study, and provide global experiences. The bright and modern campus offers award winning, contemporary facilities for students and staff including state of the art audio visual technology in its teaching and meeting spaces.

Inspired by excellence, infused with an energy of ideas and ability in motion, at NU London, being a part of our staff is to be a part of a collective of entrepreneurs and educators, builders and thinkers. NU London is growing quickly, offering opportunity and growth for our staff. Currently hosting 1,500 students, our aim is to have 4000 students by 2028/29.

Choose NU London

As well as the exciting opportunities this role presents, the University supports staff maintaining a good work/life balance, your health and wellness are of utmost importance to us, and our offerings encompass:

• 25 days annual leave, plus 8 bank holidays and winter break holidays (normally 2 days between Christmas and New Year).
• Access to personalised Continuous Professional Development (CPD) plans and opportunities.
• Support with private medical insurance.
• Eye test reimbursement.
• Cycle Scheme vouchers.
• 24/7 employee assistance/ support via our Employee Assistance Programme.
• Access to deals and discounts for food & shopping in the local area.

Enquiries

Informal enquiries may be made to:

Ana Perez-Hernandez

They can be reached at the following:

an.perez@northeastern.edu

However, all applications must be made in accordance with the application process specified.

Application process

Applications should be made by 00:00 on the job posting's end date (if applicable).

Participation in the equal opportunities section is encouraged, but voluntary.

Applications must include a covering letter of no more than one page that addresses the criteria for the role and a full curriculum vitae.

The panel will be shortlisting for this position on a rolling basis so please apply as soon as possible. We reserve the right to close this post before the closing date if we receive a large number of applications.

Please note all employees of Northeastern University London are required to undergo at least a basic DBS check. Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of our students and staff, and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and Ofsted requirements. You must adhere to the above if you are offered a role with NU London.

For staff’s own wellbeing, for part time roles, the expectation is if you have multiple roles, they should not exceed full time (37.5 hours per week), and for full time roles, the expectation is that this will be your only role (apart from intermittent roles).

Applications are welcome from all sections of the community and will be judged on merit alone. We welcome applications from all underrepresented groups, including the Global Majority. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.