Salary: £30,180 pro rata, per annum
Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.
Closing Date: 18 November 2026
The Role
We are looking for a motivated, enthusiastic and highly-organised individual to join our Professional Services Education Support Team. You will work closely with professional service colleagues and academic leads to ensure effective and efficient administrative processes and support within the School of Geography, Politics and Sociology.
You will be a problem solver with initiative and a can-do attitude, and will be adaptable and flexible in your approach. You will have relevant administrative experience, particularly in process delivery and development, and customer service. You will be a ‘people person’ with an ability to work in and across teams, and will be committed to providing an excellent student and colleague experience.
To apply
Please complete an online application, upload a CV and a cover letter. Your cover letter should be a detailed supporting statement outlining why you are a good fit for the role. Please explain how you meet the essential criteria outlined below and evidence this with examples.
The position is fixed term for 12 months (maternity cover) and offered on a part-time basis (22.5 hours per week) with a January start date. The role is predominantly campus-based on the City Campus in Newcastle upon Tyne. We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended working.
We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all. You can learn more about what is available here on our Benefits Website page.
Informal enquiries may be made to Leeann Bewick, Operations Co-ordinator.
Key Accountabilities
- Provide expert guidance to students and academic colleagues, responding to standard and non-standard queries and requests quickly and efficiently and referring onwards where appropriate.
- Lead on the collation of student and education-related data and documentation using University systems, monitoring accuracy and ensuring timelines are managed and met.
- Support student-related activities such as external audits, Personal Extenuating Circumstances and Boards of Examiners processes.
- Co-ordinate and provide administrative support for Education related committees and meetings.
- Provide professional support and training to School Education Assistants.
- Support the administration and delivery of education and student experience related activities, as required, for example student induction and open days.
- Contribute to the continuous improvement of processes across the faculty
- Understand and implement relevant policies and procedures
The Person
Knowledge, Skills and Experience
- Work experience in an administrative or customer service setting, ideally in an educational organisation
- Up to date and relevant digital skills
- Strong numerical and data management skills, with attention to detail
- Ability to manage own, and other’s time and targets effectively to meet deadlines
- Ability to use initiative and judgement to resolve problems independently
- Excellent speaking and writing skills, with capability to customise communications for different audiences
- Ability to deal with sensitive information and maintain confidentiality
- Ability to work calmly under pressure and to manage competing deadlines
- Ability to work independently and as part of a team
- Work calmly under pressure and to manage competing deadlines
Attributes and Behaviour
- A positive, proactive and professional attitude
- Commitment to excellent customer service
- Works in a planned and structured way
- Uses own and others time effectively
- Ensures that all activities are completed on time
- Keeps fellow team members up to date with progress.
- Willing to help others and share workloads
- Maintains flexibility in work plans to allow for changing circumstances.
- Plans team workload and tasks in a systematic way
- Takes responsibility for achieving own targets
- An aptitude for utilising software tools and technologies to enhance, improve and simplify day to day functioning/organisational skills
Qualifications
- GCSEs, or equivalent qualifications, including Maths and English at GCSE Level 7 are essential.
- 2 A-levels or equivalent qualifications/experience are desirable.
Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.
We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.
At Newcastle University we hold a Gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.
In addition, we are a member of the Euraxess initiative supporting researchers in Europe.
