Telecommunications Assistant (Archiving and Records Management)

General

Description of assignment title: Telecommunications Assistant (Archiving and Records Management)

Assignment country: Democratic Republic of the Congo

Duty stations: Bunia

Work location: On UN premises

Expected start date: 12/01/2026

Expected end date: 06/30/2027

Sustainable Development Goal: 16. Peace, justice and strong institutions

Host entity: MONUSCO

Modality: Onsite

Type: International

Volunteer category: Specialist UCoS from Apr2026

Work schedule: Full-time

Number of Assignments: 1

Details

Mission and objectives

MONUSCO/MONUC was established in 1999 under the auspices of the UN Department of Peacekeeping Operations (DPKO). SCR 2277 (2016) requests MONUSCO to support efforts of the Government of DRC towards the protection of civilians, through a comprehensive approach involving all components of MONUSCO, including through reduction of the threat posed by Congolese and foreign armed groups and of violence against civilians, including sexual and gender-based violence and violence against children to a level that can be effectively managed by the Congolese justice and security institutions; and to support Stabilization through the establishment of functional, professional, and accountable state institutions, including security and judicial institutions. The project aims at a better understanding of the most serious violations of human rights law and international humanitarian law in DRC and supports the leadership of the Mission through informed policy and decision making on future vetting of security forces through risk assessment and mitigation, joint planning for MONUSCO operations, as well as advocacy efforts.

Context

MONUSCO/MONUC was established in 1999 under the auspices of the UN Department of Peacekeeping Operations (DPKO).

Task description

Within the delegated authority and under the direct supervision of the Chief of the Information Management Unit or designated authority, the UN Volunteer will undertake the following duties:

Information Management Support

• Assist in collecting, compiling, and organizing operational data from various sources.
• Maintain information repositories, shared folders, and databases.
• Support data quality checks and verification of information before dissemination.
• Assist in updating information products, dashboards, and reporting tools.
• Maintain filing systems and records in accordance with established procedures.

Data Analysis and Reporting

• Support the preparation of routine statistical reports and information summaries.
• Assist in creating charts, tables, and basic data visualizations.
• Consolidate information received from field offices and stakeholders.
• Contribute to periodic reporting requirements by gathering and organizing relevant data.

Knowledge Management

• Support document management and archiving activities.
• Assist in maintaining inventories of information products and records.
• Help organize information resources to facilitate retrieval and sharing.
• Support the implementation of information-sharing practices and standards.

User Support and Training Assistance

• Provide basic user support related to information management tools and applications.
• Assist in preparing user guides, job aids, and training materials.
• Support logistical arrangements and documentation for training sessions and workshops.

Other Duties

• Assist with routine administrative tasks related to information management activities.
• Support the preparation of presentations and information materials.
• Perform other related duties assigned by the supervisor.

Results/Expected Outputs

• Information repositories and records are maintained accurately and updated regularly.
• Data collected is organized and available for reporting purposes.
• Information products and dashboards are updated in a timely manner.
• Routine reports are produced accurately and within deadlines.
• Users receive timely support regarding information management tools and resources.

Eligibility criteria

Age

18 - 80

Required experience

3 years

Nationality

Candidate must be a national of a country other than the country of assignment.

Assignment requirements

Relevant experience

5 years

Languages

English, Level: Fluent, Required

French, Level: Working knowledge, Desirable

Required education level

Secondary education

Competencies and values

• Integrity and professionalism: demonstrated expertise in area of specialty and ability to apply good judgment; high degree of autonomy, personal initiative and ability to take ownership; willingness to accept wide responsibilities and ability to work independently under established procedures in a politically sensitive environment, while exercising discretion, impartiality and neutrality; ability to manage information objectively, accurately and confidentially; responsive and client-oriented;
• Accountability: mature and responsible; ability to operate in compliance with organizational rules and regulations;
• Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment;
• Planning and organizing: effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities;
• Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; ability to establish and maintain effective partnerships and harmonious working;
• relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity and gender;
• Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; ability to maintain composure and remain helpful towards the staff, but objective, without showing personal interest; capacity to transfer information and knowledge to a wide range of different target groups;
• Flexibility, adaptability, and ability and willingness to operate independently in austere, remote and potentially hazardous environments for protracted periods, involving physical hardship and little comfort, and including possible extensive travel within the area of operations; willingness to transfer to other duty stations within area of operations as may be necessary; and
• Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards the UN core values.

Skills and experience

• Demonstrated interest or experience in information and records management, paper-based archiving, data collection, reporting, database management, or administrative support.
• Experience with the UN record management system TRIM or Content Manager.
• Experience using Microsoft Office applications, particularly Excel, Word, and PowerPoint, is desirable.
• Experience with Power BI, SharePoint, or similar information management tools is an asset.

Area(s) of expertise

Administration, Information technology and telecommunications, Communication, advocacy, public information

Driving license

Light Vehicle (LV) Required

Other information

Volunteerism is understood as a wide range of activities undertaken of free will, for the general public good, for which monetary reward is not the principal motivating factor.

Living conditions and remarks

The Democratic Republic of Congo is the second largest country in Africa, and as a result is quite diverse.

Living conditions therefore vary between MONUSCO duty stations, with all usual amenities present in the capital Kinshasa, but only very basic conditions in remote duty stations in the provinces, where, for instance, there may be no guarantee of public power supply nor running water. The ability to live and work in difficult and harsh conditions of developing countries is essential.

Accommodation is very expensive in both Kinshasa and Lubumbashi. Supermarkets exist in the large towns (e.g. Bukavu, Kisangani), but consumer items are generally very expensive (as everything is imported). For food, local markets offer a much cheaper alternative.

All MONUSCO duty stations are considered non-family duty stations, except for Kinshasa, Lubumbashi and Entebbe which are now considered family duty stations, and most are currently under UN Security Phase III (“relocation phase”: internationally-recruited staff are temporarily concentrated or relocated to specified sites/locations). In addition to insecurity related to the relatively volatile political situation as well as various conflict situations, certain places are subject to increasing street and residential crime, including in Kinshasa and Goma.

Some degree of medical service is provided in all MONUSCO duty stations. Certain vaccinations are mandatory for MONUSCO personnel to enter the DRC, while others are compulsory for all other incoming persons. It is possible for incoming MONUSCO personnel, including UN Volunteers, to be asked to provide proof of some or all vaccinations, though this is unlikely. All UN Volunteers must ensure that they are up-to-date with all appropriate vaccinations, which should be clearly and properly endorsed in the International Certificate of Vaccination (“carte jaune”). Malaria is present virtually throughout the DRC, and it is therefore recommended to take prophylaxis.

The unit of currency is the Congolese Franc. The US dollar is the other preferred currency. It may be impossible to exchange traveller’s checks away from the capital city. Credit cards are usually accepted in major hotels only in Kinshasa. In larger towns and cities (e.g. Kinshasa, Goma, Bukavu, Kisangani), UN Volunteers are recommended to open US Dollar bank accounts, while in other places, banks may be absent (including ATMs) and VLA payments will be processed in cash. UN Volunteers have the possibility to send part of their allowances to a bank account abroad.

In addition to French, there are four major spoken languages in DRC, namely Lingala, Kikongo, Tshiluba and Swahili.

Inclusivity statement

United Nations Volunteers is an equal opportunity programme that welcomes applications from qualified professionals. We are committed to achieving diversity in terms of gender, care protected characteristics. As part of their adherence to the values of UNV, all UN Volunteers commit themselves to combat any form of discrimination, and to promoting respect for human rights and individual dignity, without distinction of a person’s race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

Note on Covid-19 vaccination requirements

Selected candidates for certain occupational groups may be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid-19) in line with the applicable host entity policy

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