Department: Constituent Engagement
Salary: Commensurate with Experience/Education
Description
Manages the day-to-day operations of a large university program or department, including the supervision of staff employees, student workers, programs or processes.
- Plans and develops procedures for administering a large or complex department or program.
- Manages fiscal activities, including procurement and budget analysis.
- Provides guidance to subordinate staff and evaluates performance.
- Prepares abstracts, research reports, funding proposals, operations and procedure manuals, and other written material and documentation.
- Creates and reviews reports of expenditures and activities.
- May administer grants and grant-related related communications, scholarships and other operations.
- Develops, implements and maintains appropriate policies and procedures.
- May serve as property custodian for the department.
- Performs other job-related duties as assigned.
Department is willing to accept education in lieu of experience.
Department is willing to accept experience in lieu of education.
MQ: Education: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4-year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed.
Experience: Requires a minimum of one (1) year of directly job-related experience.
Certification/Licensing: None.
- Department is willing to accept education in lieu of experience.
- Department is willing to accept experience in lieu of education.
Certification/Licensing: None.
Email Communications & Systems Management:
- Manage the scheduling, recipient list imports, and distribution of university email communications through Blackbaud Internet Solutions (BBIS).
- Provide technical support, training, and guidance to university colleagues on BBIS functionality, email best practices, and troubleshooting.
- Assist with email list management, audience segmentation, data accuracy, and distribution processes.
- Monitor email delivery and troubleshoot technical issues to ensure successful distribution of communications.
- Support the development, testing, and optimization of HTML email communications across platforms and devices.
- Serve as a resource for university colleagues on digital engagement systems, communication processes, and platform best practices.
Data Analytics & Performance Reporting:
- Export, compile, and analyze email campaign data to evaluate communication performance and audience engagement.
- Develop and maintain reports, dashboards, and performance summaries to support data-driven decision-making.
- Maintain organized records of campaign performance and engagement metrics to support historical comparisons and strategic planning.
Alumni Engagement Platform Management:
- Manage UHlink, the university's alumni-student networking platform, including daily operations, user support, and platform administration.
- Develop and implement strategies to increase platform awareness, user registration, participation, and engagement.
- Monitor platform activity and engagement metrics to evaluate effectiveness and identify opportunities for improvement.
- Collaborate with university departments and stakeholders to promote UHlink and expand alumni-student networking opportunities.
Mentoring Program Management:
- Oversee the planning, coordination, and administration of the UHlink Mentoring Program.
- Manage mentor and mentee recruitment, applications, participant communications, and matching processes.
- Coordinate program timelines, onboarding, training resources, and engagement activities.
- Monitor program participation, collect feedback, and evaluate outcomes to support ongoing program improvements.
- Collaborate with University partners to strengthen mentoring opportunities and support student and alumni engagement.
All positions at the University of Houston-System are security sensitive and will require a criminal history check.
The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.
