Ryan White Program Manager, School of Medicine

Advertising Summary: Virginia Commonwealth University (VCU) School of Medicine is a premier academic medical center located in the heart of Richmond. Accounting for almost half of VCU’s sponsored research, the School of Medicine is internationally recognized for patient care and education. Virginia Commonwealth University is an equal opportunity employer.

Unit: School Of Medicine MBU

Department: Pediatrics

Position Summary:
The Program Manager for HIV Programs, Workforce Development & Quality Assurance oversees HIV specialty programs and workforce development initiatives. The position supervises peer staff, manages HIV testing activities, coordinates staff development and onboarding, conducts quality assurance reviews, and supports HIV workforce education through AETC activities. The position also includes direct clinical social work responsibilities in micro and mezzo practice.
This position performs quality assurance activities but does not oversee the organization's Quality Management Program or Quality Improvement Projects.

Core Responsibilities:

HIV Peer Program Management (15%)

• Develop and manage the HIV Peer Program.
• Supervise peer navigators
• Develop peer training materials
• Train all peer mentors
• Conduct routine trainings with peers
• Monitor peer program outcomes
• Provide meditation as needed

Workforce Development & Staff Training (10%)

• Coordinate the onboarding of new staff with supervisors
• Develop annual training plans and document them for audit purposes
• Deliver Ryan White and HIV-related education.

Quality Assurance Activities (15%)

• Be an active and participating member of the Quality Management team
• Assure data and entry into the CAREWare data system in accordance with CAREWare data system policies and procedures
• Work collaboratively with the Quality Manager to ensure appropriate quality measures are in place and improvement initiatives are implemented
• Work collaboratively with the Data Manager to ensure appropriate data collection methods are in place and adhered to
• Manage and conduct chart audits, working collaboratively with CM supervision to identify quality concerns and develop training opportunities
• Track corrective action completion

HIV Testing Program Management (10%)

• Oversee rapid HIV testing activities and trainings
• Ensure supply requests are made to the fiscal team on time
• Monitor linkage-to-care outcomes.
• Ensure staff competency requirements are met.
• Responsible for reporting and contracting with VDH
• Responsible for audits as requested by VDH

AETC Activities & HIV Education (20%)

• Dedicate approximately one day per week to AETC activities.
• Coordinate provider education and workforce development activities.
• Deliver HIV educational programming.

Direct Client Care (25%)

• Maintain an active client caseload and provide individual, family, and group counseling services.
• Conduct comprehensive biopsychosocial assessments, mental health evaluations, crisis intervention, and risk assessments.
• Develop, implement, and monitor individualized treatment plans that support client engagement, retention in care, and improved health outcomes.
• Collaborate with medical providers, case managers, and interdisciplinary team members to coordinate care and address barriers to treatment adherence and care engagement.
• Participate in multidisciplinary case conferences and provide behavioral health expertise to support complex client care.
• Facilitate referrals and linkages to behavioral health, substance use, and community-based support services.
• Ensure clinical services are delivered in accordance with Ryan White Program requirements, agency policies, and professional standards.
• Maintain timely, accurate, and compliant clinical documentation within the electronic health record.
• Facilitate weekly support groups
• Participate in supervised clinical activities toward LCSW licensure.
• Complete required supervision and documentation.

Other duties as assigned and professional development (5%)

• Attend all monthly team meetings, prepared to discuss achievements or opportunities for improvement related to your assigned duties
• Attend any supervisor-required meetings, trainings, and competencies
• While working away from the office for an approved reason, conduct oneself as an ambassador of the University and adhere to all ethical and conduct roles as set forth by the University
• Participate in professional development activities.

Minimum Qualifications:

• Master's degree in Social Work (MSW), Counseling, Psychology, or a closely related behavioral health field from an accredited institution.
• Minimum 3 years of experience in staff supervision, evaluating staff strengths, and areas for improvement
• Minimum 5 years of proven program administration experience
• Ability to manage multiple priorities, manage competing priorities and deadlines, while being precise
• Have excellent interpersonal skills, oral and written communication skills, and the ability to work effectively and communicate with individuals from various culturally and socioeconomically backgrounds
• Have extensive experience with data collection and be familiar with Quality Improvement programs.
• Have the experience and the ability to work with a multidisciplinary team and build strong team dynamics
• Minimum of 5 years of direct Ryan White experience, including client-centered work.
• Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred Hiring Standards:

• University HIV grant program experience
• Knowledge of the 340B Pharmacy Program
• Lived experience in the community
• Experience in EPIC and/or CAREWare

Knowledge, Skills, and Abilities

• Strong knowledge of HIV-related psychosocial issues and Ryan White Program requirements.
• Knowledge of evidence-based behavioral health interventions and trauma-informed care practices.
• Ability to work effectively with various populations and underserved communities.
• Excellent assessment, treatment planning, and clinical documentation skills.
• Strong interpersonal, communication, and leadership abilities.
• Ability to maintain confidentiality and professional boundaries.
• Proficiency with electronic health records and Microsoft Office applications.

Salary Range: Commensurate with Experience (at least $94,700)

Benefits : All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status: Exempt

Hours per Week: 40

Restricted Position: Yes

ORP Eligible: Yes

Flexible Work Arrangement: Hybrid

University Job Title: 2031B - Health Prgm Svcs Manager HS Base

Contact Name: Jewel Jefferson

Contact Email: jewel.jefferson@vcuhealth.org