Hiring Department
Patient Service Representative
Department of Health Psychology
College of Health Sciences
University of Missouri - Columbia
Job Description
This position is front line staff in the adult neuropsychology and health psychology clinics. Duties include: customer service, scheduling patients, arriving patients, arranging return visits, building schedules, updating patient demographics, confirming insurance, completing preauthorizations, requesting medical records, working with patients, families and/or staff in handling and resolving problems that may occur during the course of a visit.
Job Responsibilities:
- Manage patient check-in, check-out, scheduling, cancelling, and no-showing appointments for the adult neuropsychology and health psychology clinics (five clinicians total).
- Effectively utilize computer applications such as IDX/GE, RevenueCycle, PowerChart, Microsoft Office applications, Microsoft Teams, Zoom, etc.
- Remain courteous and respectful with patients, co-workers, and outside contacts. Adhere to the UMHC Culture of Yes.
- Answer phone calls and route to appropriate party.
- Request, prepare, and ensure the completeness of the patient medical record while following compliance standards.
- Respond to routine inquiries from all outside agencies and referral sources by phone, email, and face-to-face visits in a professional and knowledgeable manner while adhering to departmental and University policies and procedures.
- Assist with completing insurance preauthorizations.
- Maintain inventory of office and lab supplies; prepare and place orders for supplies through the College of Health Sciences (CHS) procurement process.
- Maintain the general appearance of the waiting room, reception area, and clinic rooms; straighten magazines, chairs and other light furniture.
- Administrative Support for 6 faculty members.
- Perform other clerical duties as assigned in a competent and timely manner.
- Other duties as assigned
Shift
Monday – Friday
7:45am – 4:45pm
Minimum Qualifications
High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
Six (6) months of experience with frontline customer service and guest relations duties and skills.
Preferred Qualifications
- Bachelor’s Degree
- Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.
Anticipated Hiring Range
Anticipated Hiring Range: $15.81 - $20.37
Grade: PAT 4A
University Title: Patient Service Representative
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.
Application Materials
Completed online application, cover letter, and resume are required.
Applications must be submitted on-line through the University of Missouri website: https://hr.missouri.edu/job-openings (search for Job Opening 60699).
Application Deadline
Applications will be reviewed until well-qualified applicants are identified to advance to the interview process.
Sponsorship Information
Employment visa sponsorship is not available for this position.
Other Information
At the Mizzou College of Health Sciences https://healthsciences.missouri.edu/about/, we work every day to improve the health and well-being of individuals and communities.
As the home of the most popular major on campus, we teach Mizzou students who care about health and are dedicated to serving others. In addition to learning in the classroom, our students spend more than 80,150 hours helping patients every year.
Our faculty are driven to solve real-world problems. They lead the way by conducting research that has power and purpose. From expanding the use of technology in health care to improving mental health and learning in schools, we are discovering ways to make life better for everyone.
Through clinics and community outreach programs, we provide vital services to members of our community and training for our students. We are proud to serve Missourians today while preparing the workforce of tomorrow.
Community Information
Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours’ drive from St. Louis and Kansas City, Columbia is Boone County’s largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen festivals each year. If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be!
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement
Equal Employment Opportunity
The University of Missouri is an Equal Opportunity Employer.
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
