Business & Benefits Analyst

About us:

The Transformation Office supports the University’s senior leadership in delivering strategic priorities and driving sustainable organisational improvement. Working across a diverse portfolio of transformation initiatives, the team enables effective strategy execution by supporting the design, delivery, and adoption of change that enhances services, systems, and ways of working across the institution.

As part of this dynamic environment, the Business and Benefits Analyst plays a key role in identifying business needs, analysing processes and data, defining requirements, and supporting benefits realisation across the transformation portfolio. The role contributes to delivering impactful solutions that improve operational effectiveness, maximise value for service users, and support successful organisational change.

About the role:

Requirements Definition & Management

• Organising and facilitating scoping and business priority setting for large or complex changes, engaging senior stakeholders and direction setters, and selecting the most appropriate means of representing business requirements in the context of a specific change initiative.
• Driving the requirements process and identifying the impact on business requirements of external factors.

Business Modelling

• Responsible for planning and co-ordinating business modelling activities and producing models in support of business strategy and across multiple business functions.

Business Process Improvement

• Capturing, measuring, and analysing business processes to identify waste & reduce defects, and supporting the identification, implementation, and control of alternative processes to improve effectiveness and efficiency.

Data Analysis

• Managing the investigation of data requirements, and co-ordinating the application of data analysis and data modelling techniques.

Benefits Analysis

• Develop, maintain and progressively enhance the benefits measurement system and tools used by the Transformation Office
• Analyse benefit data, highlighting any noteworthy trends and risks at the programme level for project, programme and senior sponsors.
• Assist Project and Programme Managers within the Transformation Office identify and optimise additional benefits and dis-benefits and assess the impact of changes from the benefits realisation perspective.
• Drive the tracking and reporting on the actual realisation of benefits
• Maintain focus on benefits from the early stages of project initiation to the point where the operations of the changed organisation, function or department fully realise them.

Organisation Design & Implementation

• Deliver innovative solutions that represent good value in line with the College strategies and architecture design.
• Conduct business impact assessments to identify how changes from the "as-is" processes, systems, and structures to the "to-be" processes, systems and structures impact specific services, processes, and stakeholders.

Stakeholder Relationship Management

• Establish effective relationships between stakeholders and managing and liaising with all stakeholders ensure effective planning, delivery, and communications.

You will contribute to successful project delivery by supporting:

• Both waterfall & agile project delivery
• Benefits definition and management
• Business change planning & management
• Implementation & configuration of solutions
• Testing against defined requirements

This is a hybrid working role where the role holder will spend 2 days of their working week on campus and 3 days working remotely.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Educated to Degree Level standard or equivalent relevant experience
2. Significant, demonstrable skills and experience of business analysis, with practical application in a complex multi stakeholder environment.
3. Demonstrable process reengineering experience, and experience of data analysis, modelling & capturing data requirements.
4. Strong analytical and problem-solving capability, with the ability to synthesise and interpret information, generate data-driven insights and communicate effectively to a variety of audiences.
5. Strong communication, interpersonal, networking and influencing skills, with a high level of presentation skills and the ability to communicate confidently with colleagues of all levels.
6. Demonstrable knowledge and understanding of the benefits management process, tools and techniques. Including benefit realisation plans and reporting.
7. Proficiency in excel, data analysis techniques, database query languages like SQL, and data visualization tools (e.g., Power BI, Tableau).

Desirable criteria

1. A recognized project management e.g., Prince2 Agile, BCS certification for Business Analysis
2. Experience of process review, service design, organization design and improvement methods e.g., Lean Six Sigma.
3. Knowledge and understanding of the UK Higher Education sector.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

Artificial intelligence (AI) is evolving rapidly, and we recognise its growing role in professional work. Applicants may use AI tools to support preparation of their application, for example to research the role or structure written responses. However, applications must reflect the applicant’s own work and experience. AI tools should not be used during interviews or assessment activities unless this has been agreed in advance as a reasonable adjustment. Further guidance on the use of AI in recruitment can be found here.

We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.

We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.