Client Technology Consultant I

Position Information

Posting date
11/02/2026

Closing date

Open Until Filled
Yes

Position Number
1127655

Position Title
Client Technology Consultant I

Hiring Range Minimum
$29.96

Hiring Range Maximum
$37.44

Union Type
Not a Union Position

SEIU Level
Not an SEIU Position

FLSA Status
Non-Exempt

Employment Category
Regular Full Time

Scheduled Months per Year
12

Scheduled Hours per Week
40

Schedule
Multiple shifts available – M-F 6:00AM-3:00PM, 8:00AM-5:00PM, 12:00PM-9:00PM, etc.

Location of Position
Hanover, NH

Remote Work Eligibility?
Hybrid

Is this a term position?
No

If yes, length of term in months.
NA

Is this a grant funded position?
No

Position Purpose
The Client Technology Consultant I is responsible for providing operational support and consulting for client technologies used by Dartmouth students, faculty, and staff.

Description

Required Qualifications - Education and Yrs Exp
Bachelors plus 1-2 year(s) of experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

• Demonstrated ability to understand client perspective and deliver client focused service.
• Demonstrated ability in supporting desktop and mobile operating systems, applications, and peripherals.
• Demonstrated effective verbal and written communication skills.
• Demonstrated ability to collaborate and work effectively on teams.
• Demonstrated ability to work in a fast-paced environment managing multiple tasks and priorities.
• Self-motivated and able to work with limited supervision.

Preferred Qualifications

• Experience working in an Academic environment.
• Experience using IT service management software.
• Familiarity with endpoint management concepts and tools.

Department Contact for Recruitment Inquiries
Joel Vodila

Department Contact Phone Number
joel.m.vodila@dartmouth.edu

Department Contact for Cover Letter and Title
Joel Vodila, Director of Client Technology Services

Department Contact's Phone Number

Equal Opportunity Employer
Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Not an essential function

Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions

Key Accountabilities

Technology Support -

• Provides outstanding client service through support and consulting interactions with clients.
• Provides core support for accounts and access.
• Provides core technology support for computers, devices, and software.
• Uses existing scripts and automation to provide technology and client support.
• Uses endpoint management tools to support client computers and devices.

Percentage Of Time
75

Project Participation and Collaboration -

• Participates in testing, development, communication, and implementation of projects.
• Identifies areas for improvement in Service Desk processes and participates in process improvement initiatives.
• Collaborates with colleagues to share information, build relationships, and accomplish shared goals.

Percentage Of Time
10

Training and Development -

• Proactively identifies and pursues training to develop subject matter expertise.
• Works with colleagues to develop new knowledge, skills, and expertise.
• Creates and maintains documentation for technical issues and knowledge.

Percentage Of Time
10

Performs other duties as required.

Percentage Of Time
5

• Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.
• Performs other duties as assigned.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. • How did you learn about this employment opportunity?
     • Current Dartmouth employee (Please specify full name below)
     • Word of mouth
     • Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)
     • jobs@dartmouth.edu email outreach (includes Job Alert notifications, marketing emails from Talent Acquisition)
     • Recruiter (Please specify full name or event below)
     • abilityJOBS
     • Chronicle of Higher Education
     • Glassdoor
     • Handshake
     • HigherEdJobs
     • HigherEdMilitary
     • Indeed
     • Inside Higher Ed
     • LinkedIn’s Job Board
     • RecruitMilitary
     • Dartmouth’s Job Board (searchjobs.dartmouth.edu)
     • Other (Please specify below)
2. If you would like to add more information to your answer, please specify here:
   (Open Ended Question)

Documents Needed to Apply

Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Curriculum Vitae
2. Additional Document #1