Sr. Manager, AI Management

Artificial Intelligence (AI) / Machine Learning (ML) Engineering Management

Announcement

Job Summary

About Us

my529 is a nonprofit, self-supporting agency that administers a public trust. my529 is the State of Utah’s 529 education savings plan and is consistently ranked as one of the best 529 plans in the nation. my529 mixes the stability of government with a goal-driven business environment. Sound financial management and expanded marketing have created substantial growth over the last several years. Our team of over 90 employees has a clear vision of growth and the teamwork needed to support it. You can learn more about us at www.my529.org.

Senior Manager, Artificial Intelligence (AI) Management:

This position leads my529’s AI strategy through partnering with all departments under the governance of the Executive Leadership Team to integrate AI into daily operations. Cultivating an AI-driven culture through training, education, and the identification of emerging skills needed across the organization is critical. The position serves as a key advisor on AI-related technology, infrastructure, architecture, vendor selection, security, fraud prevention, and productivity initiatives, and develops multi-year roadmaps, evaluates build-versus-buy decisions, and guides pilot and proof-of-concept efforts.

Responsibilities

• Own and administer my529’s AI Governance framework, policies, standards, and controls. Ensure they remain current, effective, and aligned with business strategies, regulatory requirements, and industry best practices. Advise and participate with Executive leadership in their governance of policy development, oversight, compliance, ethical AI usage, including coordination with risk management and Information Security.
• Advise on regulatory conformity and assist in navigating financial regulations (e.g., data privacy, PII, AML/KYC, SEC oversight, Industry Standards) with Compliance. Implement governance frameworks for AI (explainability, auditability).
• Serve as the lead for evaluating AI capabilities within existing technology platforms and tools, assessing new features for business value, risk, and alignment with organizational objectives. Act as the primary point of contact for business stakeholders, providing guidance on new AI functionality within existing platforms and tools, including coordinating with IT, Security, Legal, and other teams to oversee the review, configuration, implementation, and responsible use of new AI-enabled capabilities.
• Ensure that AI initiatives are coordinated with cybersecurity and address data integrity, model risks, and operational resilience policies. Advise in establishing guardrails, ethical guidelines, and human oversight.
• Support internal/external audits and maintain documentation for responsible AI use.
• Drive measurable outcomes, identify and track KPIs, staff engagement and confidence, fraud reduction, and new product launches.
• Foster strategic engagement with vendors, regulators, industry consortia, and fintech organizations to proactively assess and capitalize on advancements in AI technologies, including agentic AI and model evolution.
• Oversee AI initiatives and lead development/deployment of machine learning models for risk assessment, predictive analytics, customer service (chatbots/agents), anomaly detection, and process automation across the organization.

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Senior Manager, Artificial Intelligence (AI) Management: Requires a bachelor’s (or equivalency) + 8 years or a master’s (or equivalency) + 6 years of directly related work experience.

Preferences

Experience with blockchain/distributed ledger technology integration.

Type

Benefited Staff

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

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As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.