Global Mobility Senior Officer (Outgoing Students Co-ordinator)

About us:

The King’s community is dedicated to the service of society. King’s Strategy 2030 sets out how we take that purpose forward. The environment in which universities operate is shifting: the way higher education is funded is under strain, expectations of students and communities continue to evolve, and universities must increasingly show – through our actions and impact – the value we bring to society. Technology is changing how we teach, learn and research, and public scrutiny has never been stronger. In this context, standing still is not an option but King’s must be both fixed in our purpose and adaptable in our choices.

The Global Mobility Office is a student-facing and external-facing professional services team of twelve. This is an opportunity to join a small, centralised professional services team providing inbound and outbound study and work abroad lifecycle support and reporting, mobility partnership agreement negotiation and management, and administration of Erasmus+, and Turing in pursuance of the university’s Education and International strategies.

We are part of the Student & Academic Services Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

About the role:

The Global Mobility Senior Officer (Outgoing Students Co-ordinator) co-ordinates with the Global Mobility Officer (Outgoing Student Support) and Global Mobility Officer (Increasing Opportunities) to manage King’s outgoing Study Abroad opportunities, facilitating King’s students to study or work overseas for a semester, year or summer. The role combines programme administration, event management, student support and international relationship liaison.

The Global Mobility Senior Officer (Outgoing Students Co-ordinator) has operational responsibility for a set of tasks and processes within the Global Mobility Office’s wider remit. They work within and across multiple teams at the university, engaging with a wide range of colleagues.

They contribute to activities which positively impact the student experience. This includes:

• Managing the planning and delivery of all outgoing Study Abroad programmes, including briefing students and staff on opportunities, managing student applications, their assessment and resulting partner university allocation, and co-ordinating with faculties, central services and overseas partner organisations to support student participants
• Co-ordinating communication with all relevant stakeholders, internal and external, to ensure the outgoing Study Abroad opportunities are of a suitably high standard
• Delegating outgoing Study Abroad tasks to the two relevant Global Mobility Officers and overseeing their delivery, working closely with the Head of Global Mobility to do so
• Leading on the organisation of Go Global, a two-week series of events each autumn and a one-week series in spring each year promoting opportunities to King’s students
• Delivering briefings and presentations on relevant topics including as part of biannual Go Global events and university open days
• Responding sensitively to student enquiries, either in-person, via email, on Microsoft Teams or other digital platforms, ensuring students experience consistent support pre-, during, and post-mobility
• Acting as an escalation point for outgoing student cases raised by the Officers or other stakeholders
• Representing King’s to overseas universities and provider organisations by hosting visits and occasionally attending overseas events such as the annual NAFSA and EAIE conferences
• Acting as a Data Guardian for mobility data reporting, and as a member of the Global Mobility senior team, with the Associate Director (Global Mobility), Head of Global Mobility and other senior officers
• Providing cover and support for other members of the team as necessary and as requested by the Head of Global Mobility or Associate Director (Global Mobility)
• Helping to run the Global Mobility Office through a range of other administrative tasks such as booking rooms, ordering catering, contributing to awaydays, logging Estates & Facilities issues, etc.

This is an exciting opportunity for candidates looking to work in a small, centralised professional services team that is both student- and external-facing and who wish to utilise their skills and expertise in student mobility programme administration, cross-functional working, international relations and student support.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

This is a full time post (35 hours per week), and you will be offered an indefinite contract.

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in other universities or any other large, complicated organisation, or else in roles with a diplomatic sensibility. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training.
2. Outstanding administrative skills and experience to manage complex mobility programmes
3. Excellent English language and communications skills in all media with the ability to communicate information – including regular matters of a non-routine nature – clearly
4. Efficient and effective knowledge of Microsoft Office including Outlook, Word, Teams and particularly Excel
5. Excellent organisational, planning and time-management skills
6. Excellent and varied stakeholder relationship management skills
7. Strong ability to work with others and alone, under pressure, to manage challenging deadlines for self and others
8. Understanding the need for sensitivity and confidentiality as well as when and how to escalate sensitive matters

Desirable criteria

1. Ability to work with others across organisations to support project and programme aims and overcome challenges
2. Experience of administering study abroad or work abroad, exchange or Erasmus programmes
3. Experience of using SITS:Vision or other student record databases

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

Artificial intelligence (AI) is evolving rapidly, and we recognise its growing role in professional work. Applicants may use AI tools to support preparation of their application, for example to research the role or structure written responses. However, applications must reflect the applicant’s own work and experience. AI tools should not be used during interviews or assessment activities unless this has been agreed in advance as a reasonable adjustment. Further guidance on the use of AI in recruitment can be found here.

We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.

We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.