Associate Director, CRM Solutions (Multiple Vacancies)

Associate Director, CRM Solutions (Multiple Vacancies)

Application Deadline: All applications must be submitted electronically by 11:59 p.m. Eastern Time on the closing date indicated in the posting. For positions listed as Open Until Filled, applications will be accepted until the position is filled.

Special Instructions to Applicants

For a complete application, please apply and submit all below-required documents electronically through Appalachian State University’s Job Board:

• Cover Letter
• Resume
• Attach a list of at least 3 (three) References with contact information.

Posting Details

Request to Recruit

Position Summary Information

Primary Purpose

The Associate Director of CRM Solutions serves as a functional and technical administrator of Technolutions Slate. This position works with the Director and Slate Team to design and configure Slate queries, communications, forms, portals, events, reports, and workflows that support recruitment and enrollment efforts across the university. Success in this role requires strong analytical skills, attention to detail, customer service, and the ability to translate operational needs into effective Slate configurations. This is a CRM administration and business process role, not a software engineering or application development position.

Minimum Qualifications

Bachelor’s degree from an accredited college or university, and one year of experience working in Technolutions Slate, Salesforce, Target X, Ellucian CRM Recruit, or similar CRM systems.

License/Certification Required

N/A

Preferred Qualifications

• One year of experience administering Technolutions Slate.
• Building CRM queries, reports, communications, forms, portals, and events.
• Familiarity with enrollment management, admissions, student success, or higher education operations.

Essential Duties and Responsibilities

The goal of Enrollment Management is to provide leadership for App State to achieve optimal outcomes for university access, recruitment, retention, and graduation. The division strategically plans and implements tactics to ensure that talented students continue to choose to enroll at App State and that those who enroll achieve success as measured by their timely graduation and achievement of their collegiate goals.

The Associate Director of CRM Solutions is a key player on the CRM team that leads the innovation, improvement, and long-term development of CRM solutions used in all facets of Enrollment Management. This position will be critical in supporting the growth of our undergraduate operation process.

Essential Job Functions:

• Building CRM queries, reports, communications, forms, portals, and events.
• Business process analysis and stakeholder consultation.
• Data management and reporting.

The ideal candidate is someone who enjoys using technology to solve business problems through configuration, process improvement, data analysis, and stakeholder collaboration. This role is best suited for individuals who want to become experts in Technolutions Slate and enrollment operations rather than software engineering or application development. Please note, this is not a software engineering, application development, or CRM platform development position.

Knowledge, Skills, & Abilities Required for this Position:

• Ability to apply and interpret various policies and procedures.
• Ability to develop initiatives to meet program/project needs and objectives.
• Problem-solving skills.
• Ability to maintain databases, schedules, and reports.
• Ability to ensure accuracy of data.
• Ability to guide and collaborate with various constituents.
• Strong communication skills.

Posting Details Information

Applicant Documents

Required Documents

• Resume
• Cover Letter / Letter of Interest
• List of References with Contact Information