Relationship, Communication and Digital Experience Coordinator Consultant

Result of Service

The incumbent will work in close collaboration with programme, operations and project teams to contribute to the achievement of project objectives and organizational priorities.

Work Location

São Paulo (SP), Brazil

Expected duration

Nine (9) months

Duties and Responsibilities

Background

The main mandate of the United Nations Human Settlements Programme (UN-Habitat) is to promote sustainable development of human settlements and policies conducive to adequate housing for all. Within this framework, UN-Habitat supports central and state governments, as well as local authorities and other partners for the implementation of the Habitat Agenda, the 2030 Agenda with the Sustainable Development Goals and the New Urban Agenda. UN-Habitat helps the urban poor by transforming cities into safer, more inclusive, compact, integrated, resilient and connected places with better opportunities where everyone can live with dignity. It works with organizations at every level, including all spheres of government, civil society, and the private sector to help build, manage, plan, and finance sustainable urban development.

The Regional Office for Latin American and the Caribbean – ROLAC – is based in Rio de Janeiro, Brazil. The Agency puts emphasis on developing and managing activities in the host country. Indeed, for the past years, UN-Habitat has expanded its portfolio in Brazil by working with the three tiers of government to support the formulation and implementation of more effective, sustainable, participative, and socially fairer urban economic, social, and environmental policies.

UN-Habitat, the São Paulo Council of Architecture and Urbanism (Conselho de Arquitetura e Urbanismo de São Paulo - CAU/SP) and the Brazilian Cooperation Agency (ABC) are implementing the project “Building capacity and connections in Technical Assistance for Social Housing (ATHIS - Assistência Técnica de Habitação de Interesse Social)”, also known as ATHIS Network, with the objective of equipping professionals with the necessary skills to reduce the gap between policy and practice of ATHIS, ensuring that municipalities and institutions have the technical knowledge to implement sustainable and equitable housing solutions.

Within the project’s activities is foreseen the planning, management and execution of a Forum on Technical Assistance for Social Housing (ATHIS), promoting South-South cooperation and knowledge exchange among professionals, communities, and government representatives from the Global South. The Forum is expected to take place in the city of São Paulo, in December 2026. It will run over two days, with an estimated audience of up to 1,000 people, followed by a third day dedicated to field visits to pre-selected ATHIS projects, limited to 100 participants.

To properly implement the above-mentioned project, a Relationship, Communication and Digital Experience Coordinator Consultant is required.

Report to UN-Habitat Manager

The consultant reports to the Head of Brazil Office, who will evaluate him/her.

Responsibilities

The consultant will contribute to the implementation of the project, and its activities, with the following responsibilities:

1. Work under the functional coordination of the Senior Event Coordinator and support the delivery of the event’s ceremonial and protocol requirements in accordance with the approved Work Plan, ensuring that deadlines, specifications and agreed arrangements are met.
2. Coordinate with the project team to ensure alignment regarding the participation engagement and protocol requirements of authorities, VIPs, panelists and other relevant stakeholders, according to the Forum’s agenda.
3. Coordinate the reception and hosting of panelists, authorities and VIPs, including their arrival, access, parking, hospitality catering and movement within the event venue, ensuring that the agreed protocol and logistical arrangements are properly implemented.
4. Coordinate and oversee the work of the ceremonial staff and assistants during the event, including for stage operations during ceremonial sessions and coordination of the movement and positioning of authorities, panelists and other participants in accordance with the approved programme.
5. Ensure that the ceremonial and protocol requirements agreed between the Forum’s organizers are properly implemented, maintaining close coordination with the project team.
6. Coordinate and oversee interpretation services for the Forum, ensuring that the required interpreters, equipment, schedules and service arrangements are in place and operational throughout the planning, execution and post-event phases, in coordination with the audiovisual and technical team.
7. Conduct on-site protocol and operational visits as required, including guided tours with the UN-Habitat team and project partners.
8. Report on ceremonial, protocol and related services, issues and deliverables, including a final evaluation with relevant performance indicators, as required and within agreed deadlines.
9. Attend meetings and conferences promoted by UN-Habitat and the project’s partners as requested.
10. Have compliance with UN-Habitat quality standards and project requirements, ensuring consistency with institutional guidelines, methodologies and expected outcomes.
11. Develop reports following ABNT guidelines, ensuring alignment with UN-Habitat’s quality standards and project requirements.
12. Ensure the adoption of ethical principles in the course of the consultancy, particularly regarding active listening, respect for diversity, and the promotion of safe, inclusive and participatory learning environment.
13. Perform any other duties assigned by the supervisor, consistent with the functions of the position.

The consultant will be responsible for completing all courses and training activities that are indicated to him/her by his/her supervisor. The security course BSAFE, from UNDSS, is required to be accredited during the first month of employment.

The consultant will be responsible for his/her own security, so the person should get familiarized with United Nations security mechanisms and comply with them according to the Framework of Accountability for the United Nations Security Management System.

Outputs/Work Assignment

The consultant shall contribute to the implementation of the project, according to the stated responsibilities and the delivery of the following products:

Product 1 – Work Plan

Description: Product 1 must contain: (i) all deliverables and activities scheduled for the completion of responsibilities; (ii) timeline, milestones, and deadlines; (iii) tools, materials, and resources required; (iv) required missions, site visits, or fieldwork activities; (v) logistics arrangements and requirements.

Expected delivery date: 7 days after signing the contract.

Product 2 – Website and Registration System Development

Description: Product 2 must contain: (i) website structure; (ii) event publication and organization of programme, speakers and other event details; (iii) registration system; (iv) registration form; (v) configuration of relevant functionalities; (vi) registration categories; (vii) data management; (viii) access and usability; (ix) procedures for updating programme, participant information and other website content; (x) technical support.

Expected delivery date: 15 days after signing the contract.

Product 3 – Participant Support and Digital Experience Plan

Description: Product 3 must contain: (i) definition of procedures for participant support; (ii) communication flows; (iii) support channels; (iv) registration-related support; (v) digital access and hybrid participation; (vi) platform guidance; (vii) real-time support; (viii) escalation procedures (referrals); (ix) participant experience monitoring.

Expected delivery date: 30 days after signing the contract.

Product 4 – Event Coverage

Description: Product 4 must contain: (i) editorial coverage plan; (ii) journalistic coverage; (iii) interviews procedures and schedule; (iv) testimonials procedures and schedule; (v) information gathering; (vi) live dissemination; (vii) post-event dissemination; (viii) editorial coordination; (ix) content organization; (x) ethical and consent requirements.

Expected delivery date: 45 days after signing the contract.

Product 5 – Communication Materials and Graphic Design

Description: Product 5 must contain: (i) communication materials; (ii) event's programme materials; (iii) participant identification; (iv) signage materials; (v) event branding; (vi) panels and banners and/or similar graphic or printed materials; (vii) promotional items; (viii) digital materials; (ix) textual content; (x) production specifications; (xi) review and approval workflows.

Expected delivery date: 45 days after signing the contract.

Product 6 – Quantitative Report and Audience Profile

Description: Product 6 must contain: (i) executive summary; (ii) registration profile; (iii) analysis of attendance and participation across the event; (iv) engagement; (v) participant support; (vi) evaluation survey; (vii) satisfaction and feedback; (ix) key findings; (x) data visualization; (xi) recommendations; (xi) annexes as necessary or required.

Expected delivery date: 60 days after signing the contract.

Product 7 – Final Communication and Digital Experience Report

Description: Product 7 must contain: (i) executive summary; (ii) consolidation of communication and dissemination activities; (iii) summary of website development, updates, content and relevant performance information; (iv) record of the registration process, participant numbers and relevant registration-related issues; (v) digital experience; (vi) event coverage; (vii) metrics; (ix) feedback; (x) issues and solutions; (xi) lessons learned; (xii) recommendations; (xi) annexes as necessary or required.

Expected delivery date: 70 days after signing the contract.

Qualifications/special skills

Education

Required:

• Bachelor’s degree in International Relations, Social Sciences Public Relations, Cultural Production, Event Production or related fields is required.
• A postgraduate degree (Stricto Sensu) in Event Management, International Relations, Protocol, Communications or related fields is required, or additional five (5) years of relevant experience to the post, beyond the requirement.

Work experience

• A minimum of ten (10) years of progressively responsible experience in event management, ceremonial affairs and/or protocol in Brazil is required.
• Experience coordinating ceremonial and protocol arrangements for institutional or international events is required.
• Experience managing ceremonial staff and coordinating VIP hospitality and movements is required.
• Professional and/or academic experience in areas related to social and sustainable development and environmental sustainability is desirable.
• Previous experience working in the United Nations is desirable.

Skills

• Strong knowledge of ceremonial and protocol practices is required.
• Good computer skills in Windows and Office packages and Web search engines are required.
• Good handling of technological tools and use of software and online platforms is required.
• Good knowledge of project management methodologies is desirable.
• Excellent internal and public-facing communications skills are desirable.

Competencies

• Professionalism: Experience working in an inter-institutional environment, project management, monitoring-evaluation; approaches and strategies regarding good urban governance and local and regional development.
• Planning and organization: Professional approach to work, strong sense of responsibility, operate with minimal supervision; proven organizational skills and ability to manage a workload efficiently and within set deadlines.
• Communication: Ability to write clearly and effectively; listen to others, interpret messages correctly and respond appropriately; show openness in information sharing and keep everyone informed; solid abstract reasoning skills together with a proven capacity to write documents for diverse audiences.
• Teamwork: Ability to work with teams, demonstrate leadership, conflict management and consensus facilitation skills; ability to work in a multicultural and multi-ethnic environment, and to respect diversity; sensitivity to the main streaming of vulnerability; willingness and ability to work in difficult environments.

Knowledge Management

• Contribute to the documentation, organization and dissemination of relevant technical knowledge and lessons learned related to the assignment.
• Support the preparation of tools, templates and reference materials that facilitate effective project implementation.
• Ensure information, records and documentation produced under the assignment are properly organized and made available to authorized personnel.
• Promote knowledge-sharing and collaboration among project teams while ensuring compliance with applicable confidentiality and data protection requirements.

Languages

• English and French are the working languages of the United Nations Secretariat, and Spanish is the working language of the Regional Office.
• For the post advertised, fluency in Portuguese is required. Working knowledge in English is desirable.

Additional Information

Travel details: Not Applicable.

Remuneration

Appointment against this post is on local basis and only nationals from Brazil or external candidates who hold a permanent visa in Brazil may apply.

The consultant will receive a total amount of BRL: 135.000,00, according to the following schedule:

• Payment 1: Upon delivery and approval of Product 1 and 2 (BRL: 50.000,00)
• Payment 2: Upon delivery and approval of Product 3, 4 and 5 (BRL: 35.000,00)
• Payment 3: Upon delivery and approval of Product 6 and 7 (BRL: 50.000,00)

Notes

Appointment against this post is on local basis and only nationals from Brazil or external candidates who hold a permanent visa in Brazil may apply.

The extension of this contract is subject to availability of funds and/or performance. Any contract extension is not automatic.

It is required for all the curricular information to be inserted in the system, which may take a few hours.

All applications will be treated with the strictest confidence. Due to the volume of applications received, receipt of applications cannot be acknowledged individually. Only short-listed applicants will be contacted.

Applications should be submitted through INSPIRA and must include all documents required at the system, please be ready to include the following information at the “Candidate Profile” (CP) at Inspira:

• Cover memo (maximum 1 page)
• Educational Background (incl. dates)
• Professional Experience (assignments, tasks, achievements, duration by years/ months)
• Expertise and preferences regarding location of potential assignments
• Languages (proficiency level in all languages, including mother tongue)
• Other Experience and Expertise (e.g. Internships/ voluntary work, etc.)*
• Please note that Internships and part-time work count as 50%. In addition to it, note experience not relevant to the position will not be considered.

All applications should be submitted to: Inspira

UN-HABITAT does not charge a fee at any stage of the recruitment process. If you have any questions concerning people or companies claiming to be recruiting on behalf of these offices and requesting the payment of a fee, please contact: recruitment@unon.org.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.