About us
The King’s community is dedicated to the service of society. King’s Strategy 2030 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.
We welcome applications from students from all over the world and our purpose is to provide an efficient service that manages the application process from start to finish. The service we provide makes a significant impact to thousands of applicants lives every year and because of this our aim is to make that service as fair, inclusive and accessible as possible. We are central to developing a global and diverse student community and are proud to be a pivotal part of a student’s journey at King’s, often being the first point of interaction for applicants.
We are part of the Global Student Recruitment and Admissions Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.
About the role
As a Senior Admissions Officer, you will line manage a team of Admissions Officers, providing leadership, support and direction to ensure the delivery of a professional, proactive and applicant-focused admissions service. You will be responsible for setting clear objectives, monitoring performance against service standards and key performance indicators, overseeing workload allocation, and supporting the development and wellbeing of team members.
You will act as a key point of contact for Admissions Officers and colleagues across the university, providing advice and guidance on complex admissions matters, non-standard qualifications and fee status assessments. You will support staff through coaching, training and knowledge sharing, helping to develop capability within the team and foster a collaborative and inclusive working environment.
As part of the wider Senior Admissions Officer team, you will contribute to the effective management of admissions processes ensuring applications are assessed consistently, fairly and in line with university policies and external regulatory requirements. You will use data and performance information to monitor progress, identify trends and support the delivery of admissions targets, while also contributing to the continuous improvement of systems, processes and ways of working.
The role requires strong relationship-building skills and the ability to work collaboratively with colleagues across Admissions, Faculties and Professional Services. You will help resolve operational challenges, support the implementation of new initiatives and contribute to the successful delivery of key admissions priorities.
This is an excellent opportunity for candidates looking to develop or build on their leadership and line management experience in a fast-paced and collaborative environment. The role offers valuable experience in people management, performance management, stakeholder engagement, operational leadership and data-informed decision making.
We welcome applications from candidates both within and outside the Higher Education sector who can demonstrate transferable experience in team leadership, customer service, administration or operational delivery, together with the skills and behaviours required to succeed in the role.
This is a full-time position (35 hours per week) offered on an indefinite contract. We currently operate a hybrid working model and ask team members to attend the office for a minimum of one day per week.
About you
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
- Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in customer service, or administration roles. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training
- Demonstrate a strong understanding of effective line and performance management practices, including leading and supporting staff, fostering an engaged and high-performing team culture, setting clear objectives and expectations, monitoring performance, providing constructive feedback, recognising achievement, addressing performance issues appropriately, and supporting continuous improvement through coaching and development.
- Ability to work under pressure, managing competing priorities and team workloads effectively to meet tight and conflicting deadlines with minimal supervision, requesting and utilising support where required.
- Excellent written and oral communication skills, with the ability to negotiate effectively with colleagues and stakeholders at all levels.
- Ability to resolve issues as they arise, and to understand the impact on policy and guidance.
- Ability to work collaboratively with a diverse range of stakeholders to identify challenges, evaluate options, and implement practical, customer-focused solutions that support operational objectives.
- Ability to adapt quickly to new software, effectively utilise new systems, identify opportunities for improved efficiency, and support the adoption of new ways of working
- Ability to analyse and interpret data, applying insights to operational needs
Desirable criteria
- Direct experience of line management, including experience in leading others and motivating a team
- Familiarity with university admissions systems such as UCAS, SITS, e:Vision or experience of an online portal including CRM software.
- Knowledge and understanding of higher education, and current issues and challenges in higher education Admissions
Downloading a copy of our Job Description
Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.
Further information
At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.
The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.
We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.
When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
Artificial intelligence (AI) is evolving rapidly, and we recognise its growing role in professional work. Applicants may use AI tools to support preparation of their application, for example to research the role or structure written responses. However, applications must reflect the applicant’s own work and experience. AI tools should not be used during interviews or assessment activities unless this has been agreed in advance as a reasonable adjustment. Further guidance on the use of AI in recruitment can be found here.
We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.
We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.
To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.
Interviews are due to be held on w/c 23rd November
Grade and Salary: £39,755 - £44,685 per annum including London Weighting Allowance
Job ID: 162746
Post Date: 30-Oct-2026
Close Date: 15-Nov-2026
Contact Person: Felicity Trew
Contact Details: felicity.trew@kcl.ac.uk
