Background
During the implementation of Quantum (an Oracle Cloud-based ERP system), a number of end-user-focused reports were developed and put into production. These reports provide end users with relevant information on financial transactions for regular and extrabudgetary purposes and support certain operational analyses. The reports have been expanded and improved since Quantum went live at the beginning of 2025. However, reporting challenges remain, and additional factors have emerged, including:
- Performance issues with the reports and their underlying structure have reduced usability and affected the user experience.
- A Data Warehouse project intended to significantly improve reporting capabilities has been approved and is being implemented.
- The Internal Oversight Office (IOO) completed a post-implementation review of Quantum, which found that users were not fully satisfied with the available reports.
The consultancy is therefore required to gather and document end-user reporting requirements in a structured manner. This process will:
- Document issues with current Quantum reports and requirements for enhancing them or replacing them with reports in Quantum or the WMO Corporate Data Warehouse.
- Provide the Data Warehouse project with a clear understanding of reporting needs for future releases (e.g. end-user-focused reports), recognizing that the project’s current scope and deliverables are already defined.
- Address specific recommendations of the IOO report.
- Engage the end-user community in defining its reporting needs and preferred ways of accessing and using reports.
Main Deliverables
- A summary of the current situation (AS-IS), based on a review of existing reports, survey results and other available documentation.
- Identification of key end-user experience requirements (e.g. visualization, reporting requirements, selection criteria, download options, run-time and performance expectations, and real-time data availability).
- Identification of improvements to current reports (e.g. layout, response times, report organization and selection, data aggregation and disaggregation, and terminology).
- Identification of additional reporting needs (e.g. dashboards and reports incorporating additional data).
- A preliminary gap analysis comparing the current situation (AS-IS) with the desired situation (TO-BE) and identifying the underlying causes of each gap (e.g. training needs, previously unidentified requirements, report design, business process limitations or data availability constraints).
- An initial prioritization of the identified gaps to inform report development.
- Mock-ups of high- and medium-priority reporting improvements, for validation with the relevant user group.
- A document summarizing the deliverables above.
Required Skills and Experience
Education:
A first-level university degree in a field relevant to the scope of the consultancy (e.g. finance, HR, IT, procurement, data science, data analytics or engineering). A recognized certification in user experience (UX) and usability is highly desirable.
Experience:
A minimum of 8 years of experience, including at least 5 years in reporting and user experience for enterprise solutions. At least 3 similar assignments involving the gathering of reporting requirements for cloud-based ERP systems, preferably Oracle Cloud-based systems, and proposing approaches to address gaps through modern reporting solutions (i.e. native ERP reporting and Power BI). Experience leading requirements-gathering exercises with a diverse group of client staff and presenting findings to both business and IT executives.
Languages:
English is required; knowledge of French would be an advantage. Knowledge of other official languages of Organization would be an advantage.
Salary:
Payband C
Duration:
3 months for completion of all deliverables
Additional Information:
WMO is committed to achieving diversity and a balanced workforce. Applications are welcome from qualified women and men, including those with disabilities. Pursuant to WMO Standing Instructions, consultancies are only applicable to Individuals. Corporate contracts are governed by a separate UN system arrangement and broader procurement modalities.
Applications:
Applications should be made online through the WMO e-recruitment system.
Do not send your application via multiple routes. WMO no longer accepts applications via post or email. Only applicants for whom WMO has a further interest will be contacted. Shortlisted candidates may be required to sit a written test and/or an interview.
Sexual harassment, exploitation, and abuse of authority
All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.
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WMO does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). WMO will not ask for applicants’ bank account information.
WMO does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority.
