Sports and Commercial Services Division
Retail Team
Assistant Shop Manager
Ref: GG741
Salary on appointment will be £26,707 per annum, with an annual increment up to £30,378 per annum.
An exciting opportunity has arisen for an Assistant Shop Manager to join The Shop at UEA.
The Assistant Manager supports the Shop Manager in the day-to-day operation of the retail department, ensuring excellent customer service, effective stock control, strong team performance, and compliance with organisational and legal policies and procedures. The role involves managing retail operations, supporting staff development, driving sales and promotions.
We are looking for someone who has:
- Strong retail operations and stock management experience
- Effective leadership, team management, and coaching skills
- Good analytical and commercial awareness
- Excellent organisational and communication abilities
- Knowledge of EPOS systems and retail performance reporting
- Commitment to customer service, health and safety, and continuous improvement
This full-time post is available from 1 February 2027 on an indefinite basis.
Benefits include:
- 34 days annual leave inclusive of Bank Holidays and University Customary days.
- Family and Work-life balance policies including hybrid working and considerable maternity, paternity, shared parental leave and adoption leave.
- Generous pension scheme with life cover for dependants, plus incapacity cover.
- Health and Wellbeing: discounted access to Sportspark facilities, relaxation rooms, 320 acres of rolling parkland, wellbeing walks, Wellbeing Ambassador network, on-campus medical centre including NHS Dentist, Occupational Health and a 24/7 Employee Assistance Programme.
- Campus Facilities: Sportspark, library, nursery, supermarket, post office, bars and catering outlets.
- Exclusive shopping discounts to help cut the cost of household bills, childcare salary sacrifice scheme, Cycle to Work scheme and public transport discounts.
- Personal Development: unlimited access to LinkedIn Learning courses, specialist advice and training from our Organisational Development and Professional Learning Team.
Closing date: 5 December 2026
The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.
For further information, including the Job Description and Person Specification, please see the attached Candidate Brochure.
For an informal discussion about the post please contact Kerry Searle, Shop Manager via k.searle@uea.ac.uk
