Sport and Commercial Services Division
Accommodation Services
Broadview Hotel Receptionist and Administrative Assistant
Ref: SC5066
Salary on appointment will be £24,685 per annum pro rata.
An exciting opportunity has arisen for a Receptionist and Administrative Assistant to join Broadview Hotel in the Accommodation Services team.
Key duties of the role include:
- Provision of a high-quality reception service for guests of Broadview Hotel, including pre-arrival enquiries, reservations, room allocations, checking guests in and out and responding to their queries and requests.
- Responding promptly to enquiries by email, telephone or in person.
- Communicating with group organisers and maintaining group booking records.
- Preparation of guest information, keys and meal vouchers.
Our reception team are the first point of contact for enquiries and provide a first-class, efficient, customer-focused service to our guests coming to us for short to medium term accommodation.
You will have strong customer service skills and be part of the team responsible for the management of the University’s guest and visitor accommodation in Broadview Hotel. You will need to have demonstrable experience of working in a hotel or similar reception along with experience of working as part of a team.
This part-time (21 hours/0.58 FTE) post is available immediately on an indefinite basis.
Benefits include:
- 34 days annual leave inclusive of Bank Holidays and University Customary days (pro rata for part-time).
- Family and Work-life balance policies including hybrid working and considerable maternity, paternity, shared parental leave and adoption leave.
- Generous pension scheme with life cover for dependants, plus incapacity cover.
- Health and Wellbeing: discounted access to Sportspark facilities, relaxation rooms, 320 acres of rolling parkland, wellbeing walks, Wellbeing Ambassador network, on-campus medical centre including NHS Dentist, Occupational Health and a 24/7 Employee Assistance Programme.
- Campus Facilities: Sportspark, library, nursery, supermarket, post office, bars and catering outlets.
- Exclusive shopping discounts to help cut the cost of household bills, childcare salary sacrifice scheme, Cycle to Work scheme and public transport discounts.
- Personal Development: unlimited access to LinkedIn Learning courses, specialist advice and training from our Organisational Development and Professional Learning Team.
Please note the job advert for this post will close once we receive sufficient applications from suitable candidates. We therefore recommend you apply as soon as possible.
The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.
For further information, including the Job Description and Person Specification, please see the attached Candidate Brochure.
For an informal discussion about the post please contact Colin Seal, Guest Accommodation Manager via C.Seal@uea.ac.uk
