Senior Systems Analyst

Description

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we share and are focused on students with the greatest needs. We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC at www.matc.edu.

Under the direction of Director of Enterprise Information Systems, the Senior Systems Analyst is responsible for providing computer information systems for MATC’s administration departments including but not limited to Finance, Human Resources, Admissions, Registration/ Academic Records and Financial Aid. Regularly interfaces directly with administration departments to complete projects. Responsibilities include analysis, design, configuration, and documentation of computer applications. Serves as project leader to guide systems through programming, testing, and implementation; investigates, and recommends software for purchase; provides support and leadership through implementation. Provides continuous maintenance and troubleshooting support for Tier 2 IT systems for users.

Work is diversified and requires independent judgment, analytical skills, and decision-making abilities within established practices and procedures. May include mentoring junior staff and collaborating across departments and with external vendors.

Characteristic Duties and Responsibilities

• Systems Analysis, Design & Solution Development: Collaborates with users obtaining new applications to understand functional needs, analyze current processes and procedures, and advise appropriate computing alternatives. Designs computer applications that automate administrative tasks and develops detailed design specifications, including system narratives, file layouts, screen layouts, report layouts, and program narratives for programmers/analysts. Analyzes and resolves complex system and application problems by conducting thorough assessments and employing appropriate resolution strategies. Performs quality control checks during software updates and supports the design, maintenance, and user success of proprietary ERP modules and interfaces.
• Project Prioritization and Scheduling: Manages project prioritization and scheduling for the campus community, including feasibility studies, resource allocation, and open dialogue with administrative leadership. Serves as a project lead through system implementation efforts, coordinating activities through testing, deployment, and post-implementation support. Leads the evaluation and testing of new applications and computer technologies and supports the development of implementation strategies by providing results to IT Administrators.
• Enterprise Systems Support & Operations: Provides continuity of leadership, management, and support for the Enterprise Information Systems group. Collaborates with other analysts and external vendors to resolve application issues, maintain vendor relationships, and support the overall success of Information Systems. Supports critical business systems serving Finance, Human Resources, Admissions, Registration/Academic Records, and Financial Aid functions.
• Special Project Planning & Continuous Improvement: Analyzes and supports special projects by collecting information, conducting research, writing reports, and evaluating areas including personnel staffing and technologies. Supports the development of policies and procedures by serving on appropriate committees and advancing the missions of the department and institution. Evaluates emerging trends and applies modern, cloud-based technology skills to solutions.
• Collaborative Teamwork: Establishes, maintains, and enhances positive work relationships with staff, faculty, and administrators.
• Ethics and Confidentiality: Practices honesty by demonstrating a consistent and uncompromising adherence to strong moral and ethical principles, values, truthfulness and accuracy in all actions. Addresses all student and employee behavior in a confidential and respectful manner.
• Continuous Learning & Professional Development: Maintains current knowledge of best practices and standards in higher education with an emphasis on community Colleges. Actively organizes and/or participates in applicable workgroups, trainings, workshops, seminars, committees and professional associations or conferences to promote continuous learning.
• Other duties: Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Qualifications

Compliance with all state, federal, and accreditation standards/requirement, as well as all MATC policies and procedures.

Required Education & Experience:

• Bachelor's degree or the equivalent is required.
• Four (4) years of enterprise-level experience in one or more of the following areas:
  • a) project management methodologies of information technology
  • b) systems analysis, software engineering or software development
  • c) database and/or web application programming with fluency exhibited in at least three of the following: SQL, Business Objects, HTML, JavaScript, VB Script, PHP, Restful API, XML, CSS, Java, C#, Microsoft SSMS, or similar languages/tools
• Three (3) years of experience in the design of major business computer systems or implementation and/or management of major software systems
• One (1) year of project lead experience.
• Experience with RDBMS and SQL, web development, and technology security issues are required.
• Experience in the design and programming of computer applications in a team-oriented environment is required.

Preferred Education & Experience: Bachelor's degree or the equivalent is required. More than two (2) years of implementation experience or as an IT project lead for a systems implementation project in an educational environment or any equivalent combination of experience and training. Work experience in higher education.

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge and experience in SQL environments; programming in such languages as C#.
• Knowledge and experience with ERPs for HR, Finance, Payroll and Student Information Systems.
• Knowledge of client-side development using JavaScript, JQuery, HTML5, and CSS.
• Strong technical skills and current technical knowledge.
• Ability to communicate effectively through both oral and written means, including proficiency in writing technical specification documents.
• Ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems.
• Ability to work effectively with a variety of constituencies, including vendors and contracted consultants, possessing a wide range of technical knowledge.
• Ability to effectively manage multiple, complex information systems projects concurrently, meet deadlines, and coordinate activities to achieve institutional goals and objectives.
• Ability to effectively apply interpersonal, customer service, organizational, and team-building skills.
• Ability to work with culturally diverse student and employee populations.
• Ability to establish and maintain effective working relationships with staff, employees, students, representatives of outside agencies, educational institutions, and the general public.
• Ability to work successfully with minimal supervision and serve in a leadership role to others.
• Ability to communicate effectively through both oral and written means.
• Ability to establish, collaborate and maintain effective work relationships with peers, students, teachers, staff, representatives of outside agencies, educational institutions, and the general public.
• Ability to convey an image of professionalism and dedication in work related activities.
• Ability to work with culturally diverse student and employee populations.
• Proficiency in the use of computers and software specific to position, including spreadsheets and the Internet.
• Ability to work successfully with minimal supervision and serve as a leadership role to others.
• Ability to establish workflows, manages multiple projects, and meets necessary deadlines.

Supplemental Information

Start Date: This position supports the Information Technology Department and is available to start as soon as possible.

Hours: This position is a full-time position and works 40 hours/week, Monday-Friday. This position is based out of the Downtown Milwaukee campus. All work must be performed in the state of Wisconsin.

Compensation: Hourly pay rates are listed up to the midpoint of the range and placement is determined based on years of experience, internal equity, and a review of the applicant's employment and educational background as listed on the job application.

Application Materials & Requirements: To be considered for this position, all applicants (both internal and external) must submit a thoroughly complete application, including a resume. An incomplete application will not be considered or reviewed.

EEO: Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law.

Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or email jobs@matc.edu.

Health Insurance

• MATC offers a choice between two medical insurance plans. See below for plan types:
  • Low Deductible PPO
  • High Deductible PPO
• Upon selection, the coverage begins the first of the month following start date. You will have 30 days from your start date to enroll.
• MATC contributes a generous percentage towards medical insurance premium.
• Both medical plans include prescription drug coverage at no additional cost to employees.
• Employees are offered an option to enroll in a Health Care Flexible Spending Account (FSA) with the selection of the Low Deductible PPO plan.
• Employees are offered an option to enroll in a Health Savings Account (HSA) with the selection of the High Deductible PPO plan with employer contributions.

Dental Insurance

• MATC offers a group dental plan through Delta Dental.
• Upon selection, the dental insurance plan coverage begins the first of the month following start date.
• Annual maximum per covered person is $2,500; plan covers preventive, routine, restoration, and has an orthodontic benefit for dependents up to age 19.

Vision Insurance

• MATC offers a group vision plan through Superior Vision..Upon selection, the vision insurance plan coverage begins the first of the month following start date.
• Plan covers eye exam, frames, lenses and contact lenses.

Group Life Insurance

• MATC offers group term life insurance benefits through Madison National Life Insurance Company effective the first of the month of start date and is fully paid for by the College. The amount of insurance is based upon the employee’s annual earnings rounded to the higher $1,000.00. The benefit is doubled in the event of accidental death.
• Supplemental Life Insurance is also available at group rates for employees, spouses, and dependents to purchase.

Long-Term Disability

• MATC offers long-term disability insurance through Madison National Life Company after 30 days of employment and is fully paid for by the College. Benefits provided are equal to 66 2/3% of base monthly earnings.

Flexible Spending Accounts

• MATC offers two types of Flexible Spending Accounts (FSA):
  • Health Care FSA
  • Dependent Care FSA
• This type of benefit allows employees to set aside pre-tax dollars per calendar year for a variety of medical, dental, and vision expenses (for a Health Care FSA) and for day care expenses for children under 13 or family members that are dependent on you for more than half their support (for a Dependent Care FSA) up to a maximum amount.

Retirement Savings

• Regular full-time employees of MATC who are hired for greater than 12 months become members of the Wisconsin Retirement System (WRS)’s pension system as of day one of employment. The College currently pays the full cost of the employer contribution (6.9%), and the employee pays the full part of the employee contribution of 6.9% of salary. There is a five year vesting period requirement in order to qualify for any employer contributions made on the employee's behalf. Contribution rates are subject to change annually as set by the State.
• In addition to the WRS pension account, employees may enroll in other optional retirement savings plan such as a 403(b) account or a 457 account on a pre-tax or post-tax basis.

Sick Leave

• MATC offers employees a generous sick leave plan per year.
• Each employee may accumulate up to 165 days of full sick leave with an unlimited accumulation of half pay sick leave.

Vacation

• MATC offers a vacation policy to employees for the purpose of rest and relaxation.
• Vacation is earned at a generous rate each year of employment. (Not available for Instructors)

Paid & Flexible (Floating) Holidays

• MATC offers 12 paid holidays for non-Faculty positions and 7 paid holidays for Faculty positions.
• MATC provides two flexible (floating) holidays per employee per year. (Not available for Instructors).

Tuition Benefits:

• Employees are eligible for tuition reimbursement and waiver after completing probationary period.
• Amount allowed per fiscal year is 18 credits at MATC or $1,400 at other accredited institutions.

Required Questions

1. Candidates (both internal and external) must complete the employment application in its entirety for further consideration. Have you included and fully completed the education and experience information on your application?
   • Yes
   • No
2. What is the highest level of education you have completed?
   • High School Diploma or GED Equivalent
   • Some College, No Degree
   • Associate's Degree
   • Bachelor Degree
   • Master's Degree or higher
   • None of the above
3. Do you have at least four (4) years of enterprise-level experience? Please describe your experience in more detail.
4. Do you have three (3) years of experience in the design of major business computer systems or implementation and/or management of major software systems? Please describe your experience in more detail.
5. Please describe your experience leading projects.
6. Do you have experience working in higher education?
   • Yes
   • No
7. (INTERNAL APPLICANTS ONLY) Please list all positions previously and currently held at the college. (External applicants type N/A)