Job Description
The University of Maryland, Baltimore School of Nursing is seeking a Community Outreach Worker I (Contractual). Reporting to the Community Program Director, the Community Outreach Worker is responsible for helping participants/clients navigate and access services. The individual will refer the participants/clients as needed to other members of the West Baltimore RICH 2.0 Collaborative team for follow up with social and economic issues and increase awareness and need for health prevention related to hypertension and social isolation. This position also participates in outreach and health screening activities organized by the West Baltimore RICH 2.0 Collaborative.
Community outreach workers may be assigned to West Baltimore RICH 2.0 Collaborative partner sites and work with a site coordinator under a Professional Services Agreement between partner site and UMSON as a leased employee. Contacts and interactions vary and may involve multiple constituencies such as direct interaction with the West Baltimore RICH 2.0 Collaborative executive management, community organizers, the general public, participants, physicians, colleagues, assigned staff, vendors, contractors and consultants for the purpose of providing and exchanging information
Responsibilities
- Establishes a supportive relationship with participants/clients and their families to encourage their active engagement in their health care
- Assists with scheduling appointments as needed and makes televisits when appropriate
- Collaborates with care team or the community-based organization team to help clients understand care plans and self-care management goals while trying to reduce cultural and socio-economic barriers between participants, families and health care entities, and community-based organizations
- Provides timely communication to the Community Program Directors and/or field site designee to report participant/client issues to ensure coordination of care and appropriate referrals to other members of the care team
- Conducts eligibility determination, enrollment, and follow-up with uninsured participants. Assists participants with completing applications and registration forms
- Participates in focused outreach and community health screenings and promotes services and programs within the West Baltimore RICH 2.0 Collaborative
- Community Outreach Workers will be expected to engage in community-based events which occasionally occur in the evening hours and on weekends
- Provides referrals for community services as appropriate and in consultation with the care team
- Provides accurate and timely documentation and reports in compliance with UMB (University of Maryland, Baltimore) partner site and West Baltimore RICH 2.0 Collaborative policies and procedures
- Assists participants in securing transportation to appointments
- Community Outreach Workers are prohibited from transporting participants
- Other duties as assigned.
Qualifications
Education: High School Diploma
Experience: Previous job experience in health care or social services
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
Knowledge of the UMB, West Baltimore RICH 2.0 Collaborative and practice-site operations, operating principles, guidelines and bylaws. Ability to communicate effectively orally and in writing. Ability to establish and maintain effective working relationships. Ability to operate computers and other office equipment. Ability to write reports and maintain records. Ability to work in extreme weather conditions. Ability to perform extensive standing and walking. Ability to handle sensitive and confidential matters with discretion and tact. Ability to interact with the public, health care providers, community organizations, and social service agencies. Ability to maintain poise and courtesy under pressure.
OTHER:
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
Physical Demands
Must have the use of sensory skills to effectively communicate and interact with other employees and the public.
Ability to effectively use and operate office related equipment, such as, but not limited to personal computer, calculator, copier, and fax machine.
Ability to lift, carry, push or pull heavy objects upwards of 75lbs as well as squat, walk, climb, bend, crouch, stoop, kneel, stand, grasp, reach, pull and repetitive motions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Work is typically performed in an office setting or a variety of environments and conditions including work from home, confined spaces, indoor/outdoor, and other circumstances that include increased physical risk and exposure to adverse environmental conditions. Traveling is required.
Rate of Pay: $19.33/ hour
About Us
The University of Maryland, Baltimore (UMB) is Maryland’s public health, law, and human services university. Six professional schools and the interdisciplinary Graduate School confer the majority of health care, human services, and law professional degrees in Maryland each year.
Our goal is to support the University’s mission of education, research, clinical care, and public service by amplifying UMB’s voice as a thought and action leader, and to enhance goodwill in the communities and people with whom we engage. UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland.
UMB is committed to cultivating a diverse and inclusive workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, ancestry or national origin, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, genetic information, physical or mental disability, marital status, protected veteran's status, or any other legally protected classification.
If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contact HRDiversity@umaryland.edu. Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.
The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. Read the UMB Notice of Non-Discrimination for more information.
UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland. Regular and contractual employee are eligible for a comprehensive benefits package
About the Team
The University of Maryland School of Nursing was founded in 1889 and is one of the premier nursing schools in the country. As a catalyst for creativity and collaboration, we engage diverse groups of professionals, organizations, and communities in addressing local, national, and global health priorities. Together, faculty, staff, and students create a rich and vibrant working and learning environment where knowledge is created and shared.
