Communications Clerk (NPSA-3) [Open to all applicants], Belgrade

Tiered Approach

In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:

• Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.
• Tier 1: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments
• Tier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers
• Tier 3 or no tier indicated: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates

Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.

Background

The UNDP Serbia Digital Innovation Portfolio is at the forefront of driving digital transformation across the country. The portfolio designs and implements key initiatives in digital governance, cyber resilience, e-services, digital literacy, and future-ready skills. Operating in a dynamic and fast-paced environment, the portfolio helps build robust policies, ecosystems, and public services that leverage digital solutions to achieve the Sustainable Development Goals (SDGs).

To amplify the impact of these initiatives, the Digital Innovations Portfolio requires dedicated communications support. The Communications Clerk will work within the Digital Innovations Portfolio team to help streamline public relations, simplify complex technical topics for public channels, and support portfolio events and promotion of achievements, in close coordination with the UNDP Serbia Communications Unit.

Duties and Responsibilities

Under the guidance and supervision of the UNDP Serbia Digital Innovations Portfolio Manager, and in coordination with the UNDP Serbia Communications Unit, the Communications Clerk will provide operational support for communications activities, digital content preparation and portfolio events. All communications materials will be prepared in accordance with UNDP communication guidelines and submitted for review and clearance, as appropriate.

Communications Clerk will undertake the following tasks:

Event Communications & Logistics Support:

• Support the preparation and coordination for portfolio workshops, hackathons, tech talks, and high-level bilateral digital exchanges.
• Drafting event agendas, basic moderation scripts, brief talking points, and logistics-related communication materials and providing moderation support during portfolio events, workshops, conferences, and other relevant activities, as required.
• Providing active on-site communications support during events (including photography, social media coverage, and coordinator/guest facilitation).

Support in Content Creation & Digital Storytelling:

• Simplifying complex technical topics (e.g., cyber resilience, data privacy, and e-government platforms) into engaging content for a general audience.
• Provide support in drafting articles, blog posts, press releases, and success stories highlighting the portfolio's project milestones.
• Support the preparation of inputs for monthly/quarterly newsletters or updates targeted at government partners, tech sectors, and international digital agencies.

Support in Coordination & Channel Alignment:

• Supporting communication and coordination between the Digital Innovations Portfolio and the central UNDP Serbia Communications Team.
• Ensuring all drafted digital content, graphics, and messaging align with UNDP corporate communication guidelines and are ready for dissemination via official UNDP Serbia channels.

Support knowledge building and knowledge sharing relevant to the project:

• Participate in training on internal procedures for the project staff and provide support to the organization of training and other capacity building activities as needed.
• Make sound contributions to knowledge networks and communities of practice.
• Maintain organized records of project data, field activities, case studies, human-interest stories, photographs, and other relevant documents that can be drawn upon in support of knowledge sharing and advocacy.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Institutional Arrangement

Communications Clerk will work under the overall guidance and supervision of the Digital Innovations Portfolio Manager.

Competencies

• Core Competencies:
  
  • Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
  • Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
  • Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
  • Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
  • Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
  • Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
  • Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
• Cross-Functional and Technical Competencies:
  
  • Business Management - Monitoring and evaluation
    
    • Ability to systematically monitor results of strategies, programmes, and activities with a view to make sure that they are being implemented effectively.
    • Ability to provide managers and key stakeholders with regular feedback and reporting on the consistency or discrepancy between planned activities and programme management and results.
    • Ability to make independent judgment of the management and results of strategies, programmes and activities based on set criteria and benchmark, keeping in mind the needs and concerns of client, current and upcoming.
    • Knowledge and understanding of monitoring and evaluation frameworks, concepts, methodologies, systems, processes, and tools.
    • Ability to make an independent judgement based on set criteria and benchmarks.
    • Ability to anticipate client's upcoming needs and concerns.
  • Business Management - Communication
    
    • Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.
    • Ability to manage communications internally and externally, through media, social media and other appropriate channels.
  • Digital - Social Media
    
    • Knowledge of social media and ability to advise the use of social media for development outcomes.
  • Digital - Story telling
    
    • Ability to empathize with people's perceptions, motivations, feelings and mental models and craft narratives to build an emotive argument for change accordingly.
    • Ability to present data, insights or information in compelling ways to mobilize resources, talent or action.
    • Ability to choose media and channels that is fit for purpose to reach specific target audiences.

Required Skills and Experience

Education:

• Completion of secondary education is required.

Experience:

• Minimum 3 years of relevant work experience in communications, digital media, digital marketing, public relations, or other related fields.

Desired skills:

• Experience in drafting and editing communication materials, such as articles, press releases, newsletters, success stories, or social media content.
• Experience in supporting the creation of digital and multimedia content, including graphics, photographs, or short videos, using digital design and editing tools.
• Experience in supporting the organization and communication coverage of events, workshops, conferences, or similar activities.
• Experience in contributing to social media channels and digital communication campaigns.
• Previous experience working with international organizations, development agencies, or public sector institutions is an asset.
• Experience with digital transformation topics (e.g., e-governance, cyber resilience, e-services, digital skills) and the ability to easily grasp technical project concepts.
• Experience translating complex or technical project updates into inputs for highly engaging, simple, and public-friendly stories, articles, or social media posts.
• Experience drafting, editing, and verbal communication in both Serbian and English.
• Experience with user-friendly design and editing platforms (such as Canva, mobile video editors, or basic photo-editing software) to quickly draft visual assets.
• Experience with basic event photography, live social media posting/coverage, and helping facilitate speakers or guests on-site.
• Experience acting as a smooth communication bridge between a highly technical portfolio team and the central UNDP communications unit.

Languages:

• Fluency in Serbian and English is required.

Important Information

The online application form must be fully completed. Applicants are required to carefully complete their online application form and reflect all of their work experience history in the application.

Only attaching a CV is not sufficient for applicants to be considered for positions. All applicants have to complete the Experience, Education, Language, and Nationality & Permanent Residence fields fully.

Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as reports, presentations, publications, campaigns or other materials.

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Use of AI by candidates

Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection

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