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Result of Service
UNRWA’s Private Sector Partnerships Division (PSP) raises voluntary contributions from individuals, companies, foundations and other partners. PSP needs reliable fundraising data to manage income, monitor performance and inform decisions. The consultant will manage the quality and reporting of PSP fundraising data, primarily in Salesforce, and reconcile information from donation platforms, payment gateways, bank transfers and Contributions Unit (CU)/Finance records. The role is hands-on and reports to the Business Intelligence and Systems Specialist.
Work Location
HQ Amman or remote
Expected duration
6 months (possible extension). Any extension follows UNRWA consultancy rules and available funding.
Duties and Responsibilities
MAIN RESPONSIBILITIES
- Salesforce data management: Prepare, clean, validate and import donor, donation and campaign records; identify missing, duplicate or incorrectly classified records; work with the Salesforce developer to resolve system-related issues.
- Income reconciliation: Compare Salesforce data with payment gateway, platform, bank transfer and CU/Finance records; investigate differences such as fees, timing, refunds and currency conversions; document unresolved items.
- Reporting and analysis: Produce and validate consolidated PSP income and donor reports and dashboards; explain key trends, variances and performance against targets, working with PSP teams and the IG analyst.
- Forecasting and continuity: Support forecasts and reforecasts with validated data; maintain clear definitions, working files and procedures, and flag important data risks and issues in good time.
DELIVERABLES
The consultant will provide the following consolidated outputs, with timing and priorities agreed with the supervisor:
- Monthly data quality and reconciliation update: Validated Salesforce imports and corrections, reconciliation results, significant discrepancies and outstanding actions in one concise record.
- Monthly PSP reporting and insights package: Updated consolidated reports/dashboards with checked figures and a short explanation of key income and donor trends.
- Planning and continuity outputs, as required: Validated forecast/reforecast inputs, documented data definitions and processes, priority issue follow-up, and an end-of-assignment handover.
During the first month, agree reporting priorities and review existing data issues with the supervisor. Material errors and risks should be escalated promptly rather than held for the monthly update.
Qualifications/special skills
Advanced university degree (Master's degree or equivalent degree) in information systems, statistics, data analytics, computer science, business or finance is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. At least 5 years of relevant experience in data management, reporting, reconciliation or analytics. A candidate for an international assignment must have at least two continuous years of relevant international experience outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport or a national identity number is required. Practical Salesforce experience is required, including data quality, imports, reports and extracts. Strong Excel skills, attention to detail and ability to reconcile data from different systems and explain findings clearly. Experience in fundraising or donor data, payment gateways, forecasting, Power BI, Power Query or SQL, and experience in a UN or nonprofit setting is desirable.
Languages
Excellent spoken and written English
Additional Information
WORK ARRANGEMENT
Expected start date is 15 December 2026. Full-time, normally Sunday–Thursday (Amman office hours). Any remote arrangement or travel to HQ Amman is subject to prior agreement.
COMPETENCIES
UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default.
- Relating and Networking
- Planning and Organizing
- Analyzing
- Learning and Researching
- Applying Technical Expertise
REMUNERATION
This consultancy is equivalent to P3 level, rate is $314.16/day.
No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.
