{"job":{"jobId":1210528,"fk_accountId":null,"fk_organizationId":797,"fk_adminAccountId":null,"title":"Manager, Support Services, Multimedia","description":"\n\n<p><b>Job Description </b></p>\n\n\n<p>The Manager Support Services – Multimedia is responsible for providing the day-to-day management of the audio/video team to insure quality and timely installation and support of digital Multimedia (audio/video) systems within UAEU.</p>\n\n\n<p>The position will be overall responsible for the management of multimedia technical services, including events, audio-visual equipment, and relevant facility operations. Assists with reservation of the A/V facilities of UAEU campuses and works with members of the campus community in the presentation of cultural and public events.</p>\n\n\n<p><strong>Responsibilities: </strong></p>\n\n\n<p>Manage the administration and delivery of multimedia services at all UAEU campuses which include general meeting and A/V support, video conferencing, telepresence, web conferencing, web casting, A/V production and post production. Coordinate the development and documentation of policies, procedures, training and end-user guides for all Multimedia Services functions. Consult and collaborate with academic staff, technical staff and external users so that a high level of A/V support is provided to users at all times. Supervise daily operations of the Multimedia Services department to ensure staffing/resource scheduling is adequate for planned events and problems are resolved in a timely and effective manner. In collaboration with the community relation department, work on the delivery of large and high profile external and internal events where A/V equipment and support is needed. Serve as a focal point to resolve technical problems that impact system performance, responsiveness and efficiency. Monitor projects for the purpose of ensuring work meets requested specifications, quality standards, and quantity requirements. Responsible for the updates, maintenance and installation of A/V equipment within all UAEU sites, including all A/V communication equipment such as: control systems, codecs, touch panels, cameras, display systems, mixers, microphones, digital sound processors, assisted hearing devices, large venue projectors, multi-projection rooms, matrix switchers, recording equipment, etc. Escalates problems to the management that may cause missed SLAs. Prepare written materials (e.g. reports, budgets, estimates, memos, forms, specifications, etc.) for the purpose of documenting activities, providing written support and/or conveying information. Provide advice, training and guidance to staff and students, as well as to external users in the effective use and operation of the facilities. Research multimedia trends for the purpose of setting goals to meet future district needs. Research specifications for the most appropriate and up-to-date equipment, supplies, and materials for the purpose of maintaining availability of required items and efficiently completing projects in accordance with UAEU standards and objectives. Serve as the liaison between UAEU staff and/or vendors in regard to UAEU A/V solutions for the purpose of resolving issues, making recommendations and/or purchasing new hardware/software. Manage a team involved in the maintenance of a central inventory of all audiovisual equipment. Maintain professional awareness of international trends in audiovisual services and in relevant new technology developments. Supervis assigned personnel for the purpose of maximizing the efficiency of the work force and meeting department and UAEU’s legal requirements and objectives. Provide service updates and reports to senior management as required. Other duties as assigned</p>\n\n\n<p><b>Minimum Qualification </b></p>\n\n\n<p>Bachelor’s degree in Computer Science, Communications, Multimedia or computer related field with: o at least five years of progressive relevant experience. o at least three to five years of supervisory experience. o or an equivalent combination of education and experience.</p>\n\n\n<p><b>Preferred Qualification </b></p>\n\n\n<ul>\n<li>Experience of working in a Higher Education environment will be preferred.</li>\n<li>Experience of management of a support team and the processes associated with it will be preferred.</li>\n<li>Excellent interpersonal, organizational and communication skills including report writing.</li>\n<li>Expert in designing, installing, configuring, integrating, operating, maintaining and troubleshooting multimedia systems/collaboration technologies. (Video conferencing, web casting, web conferencing, presentation hardware and software). Advanced knowledge of A/V principles and practices, multimedia systems integration, multimedia hardware and software troubleshooting techniques, services in large presentation settings and interactive smart classrooms.</li>\n<li>Extensive experience with laptop and desktop computers, including Windows and Macintosh operating systems and their multimedia components including video and audio cards, speakers and microphones and multimedia client software.</li>\n</ul>\n\n\n<p><b>Expected Skills/Rank/Experience </b></p>\n\n\n<ul>\n<li>Working knowledge of all audio-visual fields: sound, lights, projection, technological devices, etc.</li>\n<li>Ability to recruit and train staff.</li>\n<li>Ability to work with departments that may use the A/V staff to assist with their events, and working knowledge of accounting and a strong understanding of marketing techniques.</li>\n<li>Ability to exemplify and promote Extreme Customer Service to clients and co-workers.</li>\n<li>Innovative thinking with both a strategic and a tactical orientation, strong planning skills and attention to detail.</li>\n<li>Ability to create multimedia designs in liaison with animators, programmers, writers, video producers, sound engineers and artists.</li>\n<li>Demonstrated project management experience.</li>\n<li>Thorough understanding of the implications of supporting a mission‐critical environment on a 24/7 basis.</li>\n</ul>\n\n\n<p><b>Division</b> Information Technology Division-CIO</p>\n\n\n<p><b>Department</b> IT Support Service Section</p>\n\n\n<p><b>Job Close Date</b> open until filled</p>\n\n\n<p><b>Job Category</b> Management</p>\n\n\n<p><b>Salary</b> 11000 to 23000 AED</p>\n\n\n","pdfUrl1":null,"location":"Abu Dhabi, United Arab Emirates","location1":"아시아","location2":null,"location3":null,"type":"4","applyUrl":"None","fileUrl1":null,"fileUrl2":null,"fileUrl3":null,"fileUrl4":null,"fileUrl5":null,"fileUrl6":null,"fileUrl7":null,"workingHour":"Full Time","contractType":"Permanent","salary":"11000 to 23000 AED","original_id":"UNI|223515","original_domain":"https://www.timeshighereducation.com/unijobs","original_url":"https://www.timeshighereducation.com/unijobs/listing/223515/manager-support-services-multimedia/?LinkSource=PremiumListing","original_isPremium":"true","closeType":2,"closedAt":null,"requireEducation":0,"managerTel":"","managerFax":null,"managerEmail":null,"managerName":"UNITED ARAB EMIRATES UNIVERSITY","managerPhone":null,"managerAddress":null,"log_hit":4,"log_like":0,"publishState":1,"organizationName":null,"organizationName_en":null,"organizationName_alt":null,"createdAt":"2020-09-01T00:00:00.000Z","updatedAt":"2020-09-18T11:44:56.000Z"},"organization":{"organizationId":797,"lv1Id":null,"lv2Id":null,"name":"United Arab Emirates University","name_en":"United Arab Emirates University","name_alt":",","introduction":"<p>The United Arab Emirates University (UAEU) is the first and the largest academic institution in the United Arab Emirates. UAEU was founded by the late Sheikh Zayed bin Sultan Al Nahyan in 1976. Today, the university continues to fulfill his progressive vision, contributing to the development of the United Arab Emirates as a model for the Arab world and a successful example of a peaceful, safe, and a fast growing cosmopolitan society.</p><p>Culturally diverse and politically stable, the UAE provides a safe, attractive, culturally vibrant environment and advantageous conditions to live, work and do business in. The metropolis of Dubai and Abu Dhabi are both renowned for their iconic touristic attractions, immersive cultural districts, and world-class shopping malls and are approximately a one-hour drive away from UAEU campus. UAEU is located in Al Ain also known as the city of the Oasis which features their iconic green hilly-park and their highest mountain, Green Mubazzara and Jebel Hafeet. Here you can enjoy a light hike, a picnic and go for a dip in the parks natural hot springs.</p><p> </p><p>UAEU is also known as a comprehensive, research-intensive university committed to innovation and excellence in teaching and research. The university currently enrolls approximately 14,000 students from 64 countries. As the UAE’s flagship university, UAEU offers a full range of internationally accredited, high-quality graduate and undergraduate programs through nine Colleges: Business and Economics, Science, Education, Engineering, Food and Agriculture, Humanities and Social Science, IT, Law, Medicine and Health Sciences. The Colleges are hosted by ultra-modern facilities equipped with state-of-the art technology, and offer a full range of student support services and extra-curricular activities.</p><p>The university has also established research centers of strategic importance for the country and the region, which are advancing knowledge in critical areas ranging from water resources to cancer treatments. UAEU’s Science and Innovation Park with professional qualifications and their cooperative programs works alongside business, industry, and public institutions to provide the nation with innovative research solutions while employing highly innovative graduates.</p><p> </p><p>Finally, UAEU promotes independent thinking based, first and foremost, on academic excellence. The university employs some of the world’s leading academics whose research feeds into their teaching, thus creating a dynamic, engaging, and inspiring learning environment. The success of UAEU is driven by its exceptional staff, students and alumni, underpinned by modern curricula, visionary research projects, and an outstanding network of international collaborations with companies, organizations, and other academic institutions. </p><p> </p><p><strong>Key Statistics</strong></p><p>14,000+ Students (Full & Part-time)<br>Students from 64 Countries<br>9 Colleges<br>9 Research Centers<br>A Science & Innovation Park<br>46 Student Clubs & Societies<br>160+ Labs</p>","logoImg":"","logoImgSquare":"https://s3.ap-northeast-2.amazonaws.com/jobs.ac.kr/dev/images/fgdlkjsfdsd_689442937141.png","homepageUrl":"https://www.uaeu.ac.ae/","infoUrl":"https://www.timeshighereducation.com/world-university-rankings/united-arab-emirates-university","country":"AE","state":"Al-Ain","location":"아시아","address":"P.O.Box 15551, Al-Ain, United Arab Emirates","phoneNumber":"+971 3 767 3333","faxNumber":"","type":1,"univType1":"대학","univType2":"대학교","univType3":"","univType4":"본교","establishedAt":"1976-01-05T00:00:00.000Z","count_majors":null,"count_students":null,"meta_competitiveness":"","publishState":1,"updatedAt":"2020-03-24T16:08:21.000Z","createdAt":"2020-03-04T20:13:07.000Z","default_1_bannerImage":null,"default_1_bannerImageMobile":null,"default_2_bannerImage":null,"default_2_bannerImageMobile":null,"default_3_bannerImage":"https://s3.ap-northeast-2.amazonaws.com/jobs.ac.kr/dev/images/UNITEDARABEMIRATES_610247055500.jpg","default_3_bannerImageMobile":"https://s3.ap-northeast-2.amazonaws.com/jobs.ac.kr/dev/images/UNITEDARABEMIRATES_1453622262265.jpg"}}