Customers Happiness Administrator - JOBS.ac.kr(잡스) - 대한민국 최대 석박사 채용정보, 잡스!

{"job":{"jobId":1371008,"fk_accountId":null,"fk_organizationId":797,"fk_adminAccountId":null,"title":"Customers Happiness Administrator","description":"\n\nJob Description\n\n\nDescription: The position will require the individual to answer service-oriented questions and accurately record a detailed description of the problem at hand. The individual needs to respond against the customer queries through phone calls, email, live chat, online portals &amp; wake-in and will also be responsible for tracking the requests from creation until completion to ensure that the case has been resolved correctly. In the case that the agent is not able to provide a solution to the requests, she/he will be required to escalate it to the proper group or organization. Agent is responsible for Customer Satisfaction through the effective handling of customer’s requests. The environment is a 24X7 challenging environment with many opportunities to support the customer.\n\n\nDuties and responsibilities: \n\n\n<ul>\n<li>Provide customer support services for the University functions such as Informational, administrative, academic and facility services in a volatile education and research environment.</li>\n<li>Answer inbound phone calls, emails, live chat as well as assist customers who have specific inquiries.</li>\n<li>Receiving, classifying, registering, monitoring, prioritizing, escalating and following up as a first point of contact on requests for any type of assistance from users.</li>\n<li>Provide users with first-level support and advice on standard requests.</li>\n<li>In depth customer management to increases customer satisfaction.</li>\n<li>Assisting in the creation and management of user documentations and tutorial.</li>\n<li>Monitoring availability of services and following up on events reported by the Customers.</li>\n<li>Act as a liaison between internal &amp; external customers.</li>\n<li>Manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance.</li>\n<li>Follow instructions, take responsibility for all customer support actions and also keep commitments.</li>\n<li>Analyze the various parts of any request properly and develop logical solutions.</li>\n<li>Treating people with respect under all circumstances.</li>\n<li>Work well as part of a team- to exhibit objectivity and be open-minded towards the Ideas and views of others, give as well as welcome feedback, contribute to building teamspirit, and aid others to succeed.</li>\n<li>Work on shift basis within the Service Desk Unit to cover the working hours (7:00 Am – 4:00 Pm) and able to work for extended hours if required. •</li>\n<li>Responsible to adhere with all information security policies and procedures of University.</li>\n<li>Other duties as assigned.</li>\n</ul>\n\n\nMinimum Qualification 1+ years of experience providing telephonic and remote customer support services Bachelor degree in Customer service a related field\n\n\nPreferred Qualification\n\n\n<ul>\n<li>1+ years of experience providing telephonic and remote customer support services</li>\n<li>At least 6 months of experience handling concurrent or multiple tasks efficiently</li>\n</ul>\n\n\nExpected Skills/Rank/Experience\n\n\nRequired Skills set: \n\n\n<ul>\n<li>Must be aware of every aspect related to the organization in terms of processes, products and services and policy procedures.</li>\n<li>Aggressive learner, soft personal attitude, service organization intellectual capability and team/collaborative mentality are none negotiable requirements.</li>\n<li>Efficient enough to manage heavy calls flow.</li>\n<li>Ability to follow direction and meet deadlines as required.</li>\n<li>Ability in meeting end user requirements and in providing high quality customer service.</li>\n<li>Ability to prioritize and organize your own schedule.</li>\n<li>Strong oral and written communication skills in English and Arabic</li>\n<li>knowledge of telephone etiquette</li>\n<li>Good computer knowledge/technological skills- should be adept in using search tools</li>\n<li>Good balance between customer service, positive attitude and willingness to learn.</li>\n<li>the ability to exercise appropriate judgment when assessing the needs of the client, able to determine the resolution best suited for each situation</li>\n<li>Typing skills of 50-60 WPM (preferred)  </li>\n</ul>\n\n\nSpecial Instructions to Applicant  \n\n\nDivision Information Technology Division-CIO\n\n\nDepartment IT Help Desk Unit\n\n\nJob Close Date open until filled\n\n\nJob Category Staff\n\n\nSalary 3000 to 9000 AED\n\n\n","pdfUrl1":null,"location":"Abu Dhabi, United Arab Emirates","location1":"아시아","location2":null,"location3":null,"type":"4","applyUrl":"https://jobs.uaeu.ac.ae/search.jsp?pager.offset=150&sortBy=postingPostingNo&sortOrder=asc","fileUrl1":null,"fileUrl2":null,"fileUrl3":null,"fileUrl4":null,"fileUrl5":null,"fileUrl6":null,"fileUrl7":null,"workingHour":"Full Time","contractType":"Permanent","salary":null,"original_id":"UNI|229100","original_domain":"https://www.timeshighereducation.com/unijobs","original_url":"https://www.timeshighereducation.com/unijobs/listing/229100/customers-happiness-administrator/?LinkSource=PremiumListing","original_isPremium":"true","closeType":2,"closedAt":null,"requireEducation":0,"managerTel":"","managerFax":null,"managerEmail":null,"managerName":"UNITED ARAB EMIRATES UNIVERSITY","managerPhone":null,"managerAddress":null,"log_hit":2,"log_like":0,"publishState":1,"organizationName":null,"organizationName_en":null,"organizationName_alt":null,"createdAt":"2020-10-12T00:00:00.000Z","updatedAt":"2020-10-12T21:00:10.000Z"},"organization":{"organizationId":797,"lv1Id":null,"lv2Id":null,"name":"United Arab Emirates University","name_en":"United Arab Emirates University","name_alt":",","introduction":"The United Arab Emirates University (UAEU) is the first and the largest academic institution in the United Arab Emirates. UAEU was founded by the late Sheikh Zayed bin Sultan Al Nahyan in 1976. Today, the university continues to fulfill his progressive vision, contributing to the development of the United Arab Emirates as a model for the Arab world and a successful example of a peaceful, safe, and a fast growing cosmopolitan society.Culturally diverse and politically stable, the UAE provides a safe, attractive, culturally vibrant environment and advantageous conditions to live, work and do business in. The metropolis of Dubai and Abu Dhabi are both renowned for their iconic touristic attractions, immersive cultural districts, and world-class shopping malls and are approximately a one-hour drive away from UAEU campus. &nbsp;UAEU is located in Al Ain also known as the city of the Oasis which features their iconic green hilly-park and their highest mountain, Green Mubazzara and Jebel Hafeet. Here you can enjoy a light hike, a picnic and go for a dip in the parks natural hot springs.&nbsp;UAEU is also known as a comprehensive, research-intensive university committed to innovation and excellence in teaching and research. The university currently enrolls approximately 14,000 students from 64 countries. As the UAE’s flagship university, UAEU offers a full range of internationally accredited, high-quality graduate and undergraduate programs through nine Colleges: Business and Economics, Science, Education, Engineering, Food and Agriculture, Humanities and Social Science, IT, Law, Medicine and Health Sciences.&nbsp;The Colleges are hosted by ultra-modern facilities equipped with state-of-the art technology, and offer a full range of student support services and extra-curricular activities.The university has also established research centers of strategic importance for the country and the region, which are advancing knowledge in critical areas ranging from water resources to cancer treatments.&nbsp;UAEU’s Science and Innovation Park with professional qualifications and their cooperative programs works alongside business, industry, and public institutions to provide the nation with innovative research solutions while employing highly innovative graduates.&nbsp;Finally, UAEU promotes independent thinking based, first and foremost, on academic excellence. The university employs some of the world’s leading academics whose research feeds into their teaching, thus creating a dynamic, engaging, and inspiring learning environment. The success of UAEU is driven by its exceptional staff, students and alumni, underpinned by modern curricula, visionary research projects, and an outstanding network of international collaborations with companies, organizations, and other academic institutions.&nbsp;&nbsp;Key Statistics14,000+&nbsp;Students (Full &amp; Part-time) Students from&nbsp;64&nbsp;Countries 9&nbsp;Colleges 9&nbsp;Research Centers A Science &amp; Innovation Park 46&nbsp;Student Clubs &amp; Societies 160+&nbsp;Labs","logoImg":"","logoImgSquare":"https://s3.ap-northeast-2.amazonaws.com/jobs.ac.kr/dev/images/fgdlkjsfdsd_689442937141.png","homepageUrl":"https://www.uaeu.ac.ae/","infoUrl":"https://www.timeshighereducation.com/world-university-rankings/united-arab-emirates-university","country":"AE","state":"Al-Ain","location":"아시아","address":"P.O.Box 15551, Al-Ain, United Arab Emirates","phoneNumber":"+971 3 767 3333","faxNumber":"","type":1,"univType1":"대학","univType2":"대학교","univType3":"","univType4":"본교","establishedAt":"1976-01-05T00:00:00.000Z","count_majors":null,"count_students":null,"meta_competitiveness":"","publishState":1,"updatedAt":"2020-03-24T16:08:21.000Z","createdAt":"2020-03-04T20:13:07.000Z","default_1_bannerImage":null,"default_1_bannerImageMobile":null,"default_2_bannerImage":null,"default_2_bannerImageMobile":null,"default_3_bannerImage":"https://s3.ap-northeast-2.amazonaws.com/jobs.ac.kr/dev/images/UNITEDARABEMIRATES_610247055500.jpg","default_3_bannerImageMobile":"https://s3.ap-northeast-2.amazonaws.com/jobs.ac.kr/dev/images/UNITEDARABEMIRATES_1453622262265.jpg"}}