Clinical Receptionist - JOBS.ac.kr(잡스) - 대한민국 최대 석박사 채용정보, 잡스!

{"job":{"jobId":1460506,"fk_accountId":null,"fk_organizationId":466,"fk_adminAccountId":null,"title":"Clinical Receptionist","description":"\n\nPosition Focus:\n\n\nAssist in providing seamless, coordinated and compassionate care at every patient encounter. Answer inbound calls for 10 clinical sections supported by the Call Center at Yale Health. Consistently provide exemplary and responsive customer service in a high volume, primary care support environment. Demonstrate a high degree of initiative and use of sound, independent judgment and critical thinking to positively manage patient interactions. Additional responsibilities include:\n\n\nUtilizing high level customer service orientation, answers inbound calls on both ACD system and multi-line set, assess reason for call and direct the caller to the appropriate person/location. \n\n\nUtilizing the EMR, schedule patient appointments based on section specific criteria.\n\n\nConvey patient information to the triage resource by quickly and accurately documenting and routing telephone encounters. \n\n\nServe as a source of information to patients on section specific policies and procedures.\n\n\nFacilitates the scheduling of internal referrals in a timely fashion.\n\n\nFollowing section specific criteria, provide timely and accurate support for rescheduling activities.\n\n\nPerform additional functions incidental to office activities.\n\n\nEssential Duties\n\n\n<ol>\n<li>Answers telephone calls and assess urgency of call. Provides assistance or directs caller to appropriate person, contacting physician/nurse directly for urgent needs. Provides assistance to other receptionists in screening patient calls.</li>\n<li>Provides specialized information related to section, policies, procedures, insurance and services. Assists patients with the completion of forms.</li>\n<li>Builds monthly provider master schedules and clinic calendars from established sources and verifies provider sessions worked. Modifies master schedules to accommodate time off, extra patients, hospital emergencies, etc. Creates patient bump lists as necessary due to last minute provider call outs.</li>\n<li>Schedules patient appointments and resolves scheduling conflicts. Notifies patients of changes/cancellations and prioritizes urgency of appointments for rescheduling. May schedule patients into clinical research studies.</li>\n<li>Receives patients and visitors. Secures names and needs and directs accordingly. Updates patient information and verifies insurance information, level of services and tracks referrals when necessary. Initiates billing process by completing patient encounter forms and accepts and processes fee for service payments.</li>\n<li>Books diagnostic tests and specialized appointments for patients at hospitals and other medical facilities and ensures patients are provided with necessary paperwork and specialized instructions for procedures.</li>\n<li>Schedules surgical procedures for patients. Coordinates available dates for surgery and scheduling of pre and post operative exams and lab work. Obtains and distributes necessary paperwork and maintains system to track completion. Coordinates surgery schedule changes as necessary.</li>\n<li>Schedules and coordinates departmental meetings, classes, clinics, conferences, etc.</li>\n<li>Utilizes computer input and retrieve data. Merges and manipulates data to generates complex reports. Compiles and maintains clinical and patient statistical data and produces summaries and reports.</li>\n<li>Keyboards correspondence, clinical information, reports, publicity material, educational handouts etc. Composes general written material.</li>\n<li>Obtains patient charts, medical records and lab reports and verifies for completeness.</li>\n<li>Sorts, screens and distributes incoming mail. Prioritizes and ensures completion of medical forms by clinical staff. Coordinates interdepartmental communication including distribution of medical records and reports.</li>\n<li>Establishes and maintains filing systems.</li>\n<li>Maintains inventory of office supplies and educational material.</li>\n<li>May oversee and instruct support staff. Ensures adequate coverage of reception desk.</li>\n<li>Performs additional functions incidental to office activities.</li>\n</ol>\n\n\nRequired Education and Experience\n\n\nFour years of related work experience, two of them in the same job family at the next lower level, and a high school education; or two years of related work experience and an Associate degree; or an equivalent combination of experience and education.\n\n\nRequired Skill/Ability 1:\n\n\nOutstanding interpersonal, communication and customer service skills, as attested by references, with the ability to work with all levels of staff in order to satisfy patient inquiries. Ability to work effectively and respectfully with a diverse population.\n\n\nRequired Skill/Ability 2:\n\n\nHigh degree of initiative with the ability to use sound independent judgment and critical thinking in order to effectively and appropriately manage patient interactions.\n\n\nRequired Skill/Ability 3:\n\n\nAbility to utilize active listening skills to accurately assess and direct callers to the appropriate resource. Working knowledge of medical terminology.\n\n\nRequired Skill/Ability 4:\n\n\nDemonstrated ability to handle heavy phone volume. Ability to multi-task and meet performance standards in a fast paced, stressful environment. Demonstrated ability to schedule in an electronic medical record, such as Epic.\n\n\nRequired Skill/Ability 5:\n\n\nWell-developed written communication skills, including spelling, grammar and punctuation in order to take and relay accurate and complete messages. References indicating a proven record of exemplary attendance, punctuality and reliability.\n\n\nPreferred Education, Experience and Skills:\n\n\nPrevious experience providing direct customer service support in an ambulatory care facility. Proficiency in Epic or similar EMR system. Experience with multi-line telephones or ACD system.\n\n\nDrug Screen\n\n\nNo\n\n\nHealth Screening\n\n\nNo\n\n\nBackground Check Requirements\n\n\nAll candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit www.yale.edu/hronline/careers/screening/faqs.html for additional information on the background check requirements and process.\n\n\nPosting Disclaimer\n\n\nThe intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.\n\n\nAffirmative Action Statement:\n\n\nYale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at TitleIX@yale.edu, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email: ocr.boston@ed.gov.\n\n\nNote\n\n\nYale University is a tobacco-free campus\n\n\n","pdfUrl1":null,"location":"Connecticut, United States","location1":"북아메리카","location2":null,"location3":null,"type":"4","applyUrl":"https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25053&siteid=5248&PageType=JobDetails&jobid=1424689#jobDetails=1424689_5248","fileUrl1":null,"fileUrl2":null,"fileUrl3":null,"fileUrl4":null,"fileUrl5":null,"fileUrl6":null,"fileUrl7":null,"workingHour":"Full Time","contractType":"Permanent","salary":null,"original_id":"UNI|230266","original_domain":"https://www.timeshighereducation.com/unijobs","original_url":"https://www.timeshighereducation.com/unijobs/listing/230266/clinical-receptionist/","original_isPremium":"false","closeType":2,"closedAt":null,"requireEducation":0,"managerTel":"","managerFax":null,"managerEmail":null,"managerName":"YALE UNIVERSITY","managerPhone":null,"managerAddress":null,"log_hit":1,"log_like":0,"publishState":1,"organizationName":null,"organizationName_en":null,"organizationName_alt":null,"createdAt":"2020-10-20T00:00:00.000Z","updatedAt":"2020-10-20T20:59:56.000Z"},"organization":{"organizationId":466,"lv1Id":null,"lv2Id":null,"name":"Yale University","name_en":"Yale University","name_alt":",","introduction":"Yale University is a private Ivy League research university which is the third-oldest higher education institution in the US.&nbsp;Yale traces its history back to 1701, when it was founded as the Collegiate School in Saybrook, Connecticut, which moved to New Haven 15 years later.In 1718 it was renamed Yale College, in honour of Welsh benefactor Elihu Yale, and it was the first university in the US to award a PhD, in 1861.Yale’s central campus covers 260 acres of New Haven, and includes buildings dating back to the mid-18th century.&nbsp;The university is made up of 14 schools, and students follow a liberal arts curriculum, covering humanities and arts, sciences and social sciences before choosing a departmental major. Students also receive instruction in writing skills, quantitative reasoning and foreign languages.&nbsp;Unusually for the US, Yale students are housed in residential colleges on the model of the universities of Oxford and Cambridge. There are 12 historic colleges, and construction of two more started in 2014.&nbsp;Around one in five students is international, and more than half of all undergraduates receive scholarships or grants from the university.&nbsp;Yale has an endowment that exceeds $25 billion (£17.3 billion), making it the second-richest educational institution in the world, and a library that holds more than 15 million volumes, making it the third-largest in the US.&nbsp;Yale alumni and sports teams are known as “Bulldogs”, and many Yale graduates have gone on to notable careers in politics, the arts and science.&nbsp;Four Yale graduates signed the American Declaration of Independence, and the university has educated five US presidents: William Howard Taft, Gerald Ford, George H. W. Bush, Bill Clinton and George W. Bush. Twenty Yale alumni have won Nobel prizes, including economist Paul Krugman, while 32 have won the Pulitzer Prize.&nbsp;Other notable alumni include US secretaries of state Hillary Clinton and John Kerry, and actress Meryl Streep.&nbsp;Yale’s campus includes many famous buildings, such as the Beinecke Rare Book &amp; Manuscript Library, the Peabody Museum of Natural History and the Sterling Memorial Library.&nbsp;New Haven is a city of about 130,000 people, located two and a half hours south of Boston, and an hour and a half north of New York. It has many shops, museums and restaurants, and is close to beaches, hiking trails and historic attractions.","logoImg":"","logoImgSquare":"https://s3.ap-northeast-2.amazonaws.com/jobs.ac.kr/dev/images/ANDFDJTL_1265496550468.jpg","homepageUrl":"https://www.yale.edu/","infoUrl":"https://www.timeshighereducation.com/world-university-rankings/yale-university","country":"US","state":"","location":"북아메리카","address":"New Haven, Connecticut, 06520, United States","phoneNumber":"203-432-4771","faxNumber":"","type":1,"univType1":"대학","univType2":"대학교","univType3":"","univType4":"본교","establishedAt":"1701-10-09T00:00:00.000Z","count_majors":null,"count_students":null,"meta_competitiveness":"","publishState":1,"updatedAt":"2020-04-20T16:39:14.000Z","createdAt":"2020-03-04T20:13:07.000Z","default_1_bannerImage":null,"default_1_bannerImageMobile":null,"default_2_bannerImage":null,"default_2_bannerImageMobile":null,"default_3_bannerImage":null,"default_3_bannerImageMobile":null}}