{"job":{"jobId":2402576,"fk_accountId":null,"fk_organizationId":25379,"fk_adminAccountId":null,"title":"Executive, Student Support","description":"\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\"><b>Office of Student and Alumni Relations</b></p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\"><strong>Job Description</strong></p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">We are looking for a customer service professional with passion, drive and initiative, to join us as Executive, Student Support. He/She will assist the Department Manager in overseeing the frontline operations and service delivery to students in a higher learning institution via its contact channels. </p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">The candidate should have a passion in customer service, possess good communication and interpersonal skills to work with academics and other colleagues from various departments, to provide timely and helpful advice to the students. </p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">Besides frontline operations, there will also be other administrative tasks and projects assigned, which are expected to be delivered within given timelines.</p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\"><strong>Job Requirements</strong></p>\n\n\n<ul>\n<li>Degree holder with at least 3 years of relevant working experience (Diploma holders with suitable experience will also be considered)</li>\n<li>Mature, meticulous and possess high level of discretion and integrity</li>\n<li>Able to investigate and resolve complaints efficiently and confident in handling escalations</li>\n<li>Able to identify areas for system and/or process improvements based on daily ground operations.</li>\n<li>A good team player who can also work independently, and multi-task in a fast paced environment</li>\n<li>Effective interpersonal skills</li>\n<li>Proficient in Microsoft Office</li>\n<li>Contact centre supervisory experience will be an added advantage</li>\n<li>Willing to commit to overtime work when required</li>\n</ul>\n\n\n","pdfUrl1":null,"location":"Singapore","location1":"아시아","location2":null,"location3":null,"type":"4","applyUrl":"https://careers.suss.edu.sg/job/Executive%2C-Student-Support/581527310/","fileUrl1":null,"fileUrl2":null,"fileUrl3":null,"fileUrl4":null,"fileUrl5":null,"fileUrl6":null,"fileUrl7":null,"workingHour":"Full Time","contractType":"Permanent","salary":null,"original_id":"UNI|258349","original_domain":"timeshighereducation.com","original_url":"https://www.timeshighereducation.com/unijobs/listing/258349","original_isPremium":null,"closeType":1,"closedAt":"2021-10-21T00:00:00.000Z","requireEducation":10,"managerTel":null,"managerFax":null,"managerEmail":null,"managerName":"SINGAPORE UNIVERSITY OF SOCIAL SCIENCES","managerPhone":null,"managerAddress":"Singapore","log_hit":2,"log_like":0,"publishState":1,"organizationName":null,"organizationName_en":null,"organizationName_alt":null,"del_yn":"N","createdAt":"2021-09-23T19:23:02.000Z","updatedAt":"2021-09-23T19:23:02.000Z"},"organization":{"organizationId":25379,"lv1Id":null,"lv2Id":null,"name":"Singapore University of Social Sciences","name_en":"Singapore University of Social Sciences","name_alt":null,"introduction":null,"logoImg":"https://www.4icu.org/i/logos-seals/4199.png","logoImgSquare":"https://www.4icu.org/i/logos-seals/4199.png","homepageUrl":"http://www.suss.edu.sg","infoUrl":"https://www.4icu.org/reviews/4199.htm","country":"SG","state":null,"location":null,"address":null,"phoneNumber":null,"faxNumber":null,"type":null,"univType1":null,"univType2":null,"univType3":null,"univType4":null,"establishedAt":null,"count_majors":null,"count_students":null,"meta_competitiveness":null,"publishState":2,"updatedAt":"2020-06-10T13:22:23.000Z","createdAt":"2020-06-10T13:22:23.000Z","default_1_bannerImage":null,"default_1_bannerImageMobile":null,"default_2_bannerImage":null,"default_2_bannerImageMobile":null,"default_3_bannerImage":"https://s3.ap-northeast-2.amazonaws.com/jobs.ac.kr/production/images/1635900770167/SUSS.jpg","default_3_bannerImageMobile":"https://s3.ap-northeast-2.amazonaws.com/jobs.ac.kr/production/images/1635900773923/SUSS.jpg"}}