{"job":{"jobId":2422679,"fk_accountId":null,"fk_organizationId":577,"fk_adminAccountId":null,"title":"Customer Services Assistant","description":"\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\"><strong>Residences Services</strong></p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\"><strong>Location</strong>: Halls - Gateley\n<strong>Salary</strong>: £19,209 to £20,600 Per annum\nFull Time Fixed Term until 30 September 2022\n<strong>Closing Date: </strong> Tuesday 01 March 2022\n<strong>Interview Date: </strong> To be confirmed\n<strong>Reference</strong>: 1681922FB</p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">Residential Services at the University of Southampton offer accommodation to over 7,000 students every year. You will be joining the team at an exciting time as we continue to develop our portfolio of over 6,600 rooms, instigating a new refurbishment plan along with continued development of our halls offer to enhance student experience. </p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">This Customer Service Assistant position offers the opportunity to provide excellent service throughout the day for students, residents and other customers who interact with our services. You will be calm under pressure and have a commitment to providing excellent customer service at every touch point, whilst supporting the ongoing development and improvement projects for our customer facing areas. As an excellent communicator and multi-tasker, you will also play a part in providing valuable support to the supervisory team at the Small Halls of Residence both within and outside of reception.</p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">To ensure the smooth running of our service you will need to work in close partnership with colleagues in the Student Life team who collectively provide a 24/7 support to students in Halls. You will also need to collaborate with other departments within the University and external contractors who deliver services within our Halls of Residence. </p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">The successful candidate will be able to evidence experience of working within a busy and diverse customer service environment. We are looking for an approachable and organised character with excellent communication skills. You will need to be confident working within a team, customer service skills across any industry could well be an advantage. The department uses multiple computer systems to deliver its services therefore experience using multiple systems is essential. </p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">This position is currently being advertised for 36-hours per week, on a Monday-Friday rota working between the hours of 8am and 8pm on a rotational basis. You will also be expected to be available for occasional weekend/evening working to support peak activity times during the academic year such as student arrivals/departure events and open days. </p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">This role is being offered on a Full-Time, Fixed-Term basis and will be primarily based in Southampton, with rotation between our Highfield Hall and Gateley Hall, and occasional Winchester work if required.</p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">To find out more about the work of Residential Services please visit our website <a data-mz=\"\" href=\"http://www.southampton.ac.uk/uni-life/accommodation.page\" rel=\"no-follow\">http://www.southampton.ac.uk/uni-life/accommodation.page</a></p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\"><strong><u>Application Procedure</u></strong>:</p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">You should submit your completed online application form at <a data-mz=\"\" href=\"https://jobs.soton.ac.uk/\" rel=\"no-follow\">https://jobs.soton.ac.uk</a>. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Jane Sturgeon (HR Recruitment Team) on +44 (0) 23 8059 4043 or email <a data-mz=\"\" href=\"mailto:recruitment@soton.ac.uk\" rel=\"no-follow\">recruitment@soton.ac.uk</a> Please quote reference 1681922FB on all correspondence.</p>\n\n\n","pdfUrl1":null,"location":"Southampton, United Kingdom","location1":"유럽","location2":null,"location3":null,"type":"4","applyUrl":"https://jobs.soton.ac.uk/Vacancy.aspx?ref=1681922FB","fileUrl1":null,"fileUrl2":null,"fileUrl3":null,"fileUrl4":null,"fileUrl5":null,"fileUrl6":null,"fileUrl7":null,"workingHour":"Full Time","contractType":"Fixed Term","salary":"£19,209 to £20,600 Per annum","original_id":"UNI|280013","original_domain":"timeshighereducation.com","original_url":"https://www.timeshighereducation.com/unijobs/listing/280013","original_isPremium":null,"closeType":1,"closedAt":"2022-03-01T00:00:00.000Z","requireEducation":10,"managerTel":"","managerFax":null,"managerEmail":"recruitment@soton.ac.uk","managerName":"UNIVERSITY OF SOUTHAMPTON","managerPhone":null,"managerAddress":"Southampton, United Kingdom","log_hit":3,"log_like":0,"publishState":1,"organizationName":null,"organizationName_en":null,"organizationName_alt":null,"del_yn":"N","createdAt":"2022-02-03T00:39:45.000Z","updatedAt":"2022-02-03T00:39:45.000Z"},"organization":{"organizationId":577,"lv1Id":null,"lv2Id":null,"name":"University of Southampton","name_en":"University of Southampton","name_alt":",","introduction":"<p>The University of Southampton is a research-intensive university on the south coast of England.</p><p>Founded in 1862 as the Hartley Institution, the University of Southampton was granted a royal charter by Queen Elizabeth II in 1952 in one of her first official acts as monarch.</p><p> </p><p>Today the university has five campuses in Southampton, one in Winchester and another in Malaysia, and a student population of almost 25,000 students – a third of whom are international.</p><p>A founding member of the prestigious Russell Group of research-intensive universities, Southampton is a comprehensive university offering a choice of more than 300 degree programmes across a wide range of subject areas.</p><p>The university is at the forefront of pioneering cancer immunotherapy research, and its engineering research is pushing the boundaries of performance sport with the help of large-scale facilities such as wind tunnels and towing tanks.</p><p> </p><p>Other centres of expertise include the Institute of Sound and Vibration Research, the Southampton Marine and Maritime Institute, the Institute for Life Sciences, the innovative Optoelectronics Research Centre, the Zepler Institute – a multidisciplinary research centre for electronics, optics, nano and quantum technologies – and the Web Science Institute, pioneers of the worldwide web, open data and Internet of Things.</p><p>The University of Southampton actively helps student and staff start-up companies through its business incubators and Science Park. Over the years, the institution has also developed strong links with industry partners such as Microsoft, IBM and Philips.</p><p>The university is also a significant contributor to the regional and national economy.</p><p> </p><p>Some of its most famous alumni include the BBC journalist and broadcaster Jon Sopel, Mercury Prize-nominated singer-songwriter Anna Calvi, BBC Radio One presenter Chris Stark and Formula One engineer Adrian Newey.</p>","logoImg":"https://s3.ap-northeast-2.amazonaws.com/jobs.ac.kr/dev/images/hamp_1062384568862.png","logoImgSquare":"","homepageUrl":"https://www.southampton.ac.uk/","infoUrl":"https://www.timeshighereducation.com/world-university-rankings/university-southampton","country":"GB","state":"Hampshire","location":"유럽","address":"University Road, Southampton, Hampshire, SO17 1BJ, United Kingdom","phoneNumber":"+44 (0) 2380599599","faxNumber":"","type":1,"univType1":"대학","univType2":"대학교","univType3":"","univType4":"본교","establishedAt":"1862-01-01T00:00:00.000Z","count_majors":null,"count_students":null,"meta_competitiveness":"","publishState":1,"updatedAt":"2020-04-17T16:46:00.000Z","createdAt":"2020-03-04T20:13:07.000Z","default_1_bannerImage":null,"default_1_bannerImageMobile":null,"default_2_bannerImage":null,"default_2_bannerImageMobile":null,"default_3_bannerImage":null,"default_3_bannerImageMobile":null}}