Client Engagement Manager (Branding) APAC - JOBS.ac.kr(잡스) - 대한민국 최대 석박사 채용정보, 잡스!

{"job":{"jobId":2422995,"fk_accountId":null,"fk_organizationId":9277,"fk_adminAccountId":null,"title":"Client Engagement Manager (Branding) APAC","description":"\n\nJob Title: Client Engagement Manager (Branding) APAC\n\n\nDepartment: Times Higher Education Customer Success Team\n\n\nLocation: 18 Cross Street, #02-101 Singapore 048423\n\n\nReporting to: Regional Director (APAC)\n\n\nThe Company\n\n\nThe focus of the Times Higher Education (THE) Engagement team is to understand our institutional partners' and their strategic goals, whether they refer to performance in global rankings, development of their research portfolio &amp; partnerships, growth in international recognition, student &amp; academic mobility or anything in between.\n\n\nThe team then look at how THE's data, branding services, communities and experience can support our partners in achieving these goals. With team members based in the UK, Singapore, Korea, Australia, the US and Canada, you will be joining a truly global team who work with hundreds of institutions with distinct and varied challenges.\n\n\nFor more information on Times Higher Education please visit <a data-mz=\"\" href=\"http://www.timeshighereducation.com\" rel=\"no-follow\">http://www.timeshighereducation.com</a>\n\n\nBasic Scope &amp; Primary Objectives\n\n\nTimes Higher Education is looking for an outstanding Client Engagement professional to join our growing international team based in Singapore.\n\n\nYou will get the chance to work closely with some of the world’s leading higher education brands, work with internal and external stakeholders and be involved in THE’s operations.\n\n\nJoining a dedicated customer engagement team, this role will see you working closely with key clients across the APAC region to ensure they get the very best out of the services we provide.\n\n\nThe position offers a great opportunity to grow your project management skills, exercise your problem-solving ability and build strong relationships with clients across the world in a cutting edge business.\n\n\nThe company has very high customer satisfaction levels and it is critical this is maintained. As such, the Client Engagement Manager needs to have exceptional client interaction and handling skills, clear communication skills, a personable nature, lots of integrity, and confidence to make for a superb client experience.\n\n\nKey Responsibilities\n\n\nReporting to the Regional Director APAC, the position of Client Engagement Manager (Branding) APAC will be responsible for:\n\n\n<ul>\n<li>Onboarding clients and project managing their advertising campaigns</li>\n<li>Acting as a single point of contact for our premium clients</li>\n<li>Identifying cross-sell opportunities during contact with clients</li>\n<li>Order fulfilment for our advertisement bookings via our platforms</li>\n<li>Handhold institutions through the end-to-end process once onboarded</li>\n<li>Altering branding campaign specifications for clients according to their requests</li>\n<li>Generating branding stats/reports for clients on a quarterly basis and collating feedback</li>\n<li>Handling queries and ensuring customers receive a timely and appropriate response</li>\n<li>Analysing customer usage of products and services to identify patterns and gaps for follow up</li>\n<li>Grow accounts and client relationship through proactive regular contact with key users, building trust and driving increased usage of products and supporting client retention</li>\n<li>Collating case studies and general feedback from and sharing with Product team to feed into product improvements</li>\n<li>Contributing to internal FAQs supporting Sales, Customer Support and Product team interactions with customers</li>\n<li>Working closely with internal teams representing the Voice of the Customer Contributing to building up a knowledge base for customers based on queries and customer cases studies</li>\n<li>Contributing to the continual improvement of customer support processes</li>\n<li>Perform any other duties as and when assigned by the supervisor Support the Client Relations Manager (Hiring) position when on annual leave including use of Salesforce for bookings, assisting with university and agency queries, managing recruitment emails, preparation of hiring reports and updating jobs to site for subscription clients.</li>\n</ul>\n\n\nPerson Specification\n\n\nEssential Skills/Qualifications  \n\n\n<ul>\n<li>Strong language skills in oral &amp; written English and Mandarin are required</li>\n<li>Sound understanding of online advertising, web stats and mobile visitors’ behaviour</li>\n<li>Meticulous and professional in stakeholder engagement.</li>\n<li>Ablilty to build strong relationships with colleagues and clients.</li>\n<li>Excellent communicator.</li>\n<li>Organised and analytical.</li>\n<li>Able to handle multiple projects.</li>\n<li>Switched on and can-do attitude.</li>\n<li>The right to work in Singapore</li>\n</ul>\n\n\nDesirable Skills/Qualifications\n\n\n<ul>\n<li>Knowledge of the Higher Education sector would be beneficial.</li>\n<li>Degree or equivalent experience is highly desireable.</li>\n<li>Experienced candidates with diploma and industry certificates will also be considered. 2-3 years relevant experience in a client services, project management or operations role.</li>\n<li>Understanding of local business context and culture in Asia</li>\n<li>Familiarity with MS Office suites (e.g. Excel) and CRM systems (SalesForce, Qlik) is a strength</li>\n</ul>\n\n\nTimes Higher Education relies on the flexibility of its staff to ensure the continuity of the high standards and performance, as such this job description is only intended to be a guide to the most regularly performed duties, it does not form part of the contract of employment and is subject to amendment and change as may be considered.\n\n\n","pdfUrl1":null,"location":"Singapore (SG)","location1":"아시아","location2":null,"location3":null,"type":"4","applyUrl":null,"fileUrl1":null,"fileUrl2":null,"fileUrl3":null,"fileUrl4":null,"fileUrl5":null,"fileUrl6":null,"fileUrl7":null,"workingHour":"Full Time","contractType":"Permanent","salary":null,"original_id":"UNI|280519","original_domain":"timeshighereducation.com","original_url":"https://www.timeshighereducation.com/unijobs/listing/280519","original_isPremium":null,"closeType":1,"closedAt":"2022-05-08T00:00:00.000Z","requireEducation":10,"managerTel":null,"managerFax":null,"managerEmail":null,"managerName":"TIMES HIGHER EDUCATION","managerPhone":null,"managerAddress":"Singapore (SG)","log_hit":5,"log_like":0,"publishState":1,"organizationName":null,"organizationName_en":null,"organizationName_alt":null,"del_yn":"N","createdAt":"2022-02-07T20:13:57.000Z","updatedAt":"2022-02-07T20:13:57.000Z"},"organization":{"organizationId":9277,"lv1Id":null,"lv2Id":null,"name":"TIMES HIGHER EDUCATION","name_en":null,"name_alt":null,"introduction":null,"logoImg":"https://d311j2r2qvjkvi.cloudfront.net/getasset/28a785fa-1e1b-448d-8cba-259a7e113200/","logoImgSquare":null,"homepageUrl":null,"infoUrl":null,"country":"KR","state":null,"location":null,"address":null,"phoneNumber":null,"faxNumber":null,"type":null,"univType1":null,"univType2":null,"univType3":null,"univType4":null,"establishedAt":null,"count_majors":null,"count_students":null,"meta_competitiveness":null,"publishState":2,"updatedAt":"2020-04-17T21:09:39.000Z","createdAt":"2020-04-17T21:09:39.000Z","default_1_bannerImage":null,"default_1_bannerImageMobile":null,"default_2_bannerImage":null,"default_2_bannerImageMobile":null,"default_3_bannerImage":null,"default_3_bannerImageMobile":null}}