{"job":{"jobId":2489684,"fk_accountId":null,"fk_organizationId":494,"fk_adminAccountId":null,"title":"Programme Officer","description":"\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">Job description</p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">King’s College London is seeking candidates at all levels of experience with the drive and passion to deliver high quality customer service to support our strategic aims. This is an ideal opportunity to commence or further your career in Higher Education administration. </p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">The School of Security Studies is recruiting a full-time Programme Officer who will provide administrative support to the postgraduate programmes within the Department of War Studies. The School of Security Studies includes the Departments of War Studies & Defence Studies and the King’s Institute of Applied Security Studies. </p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">The Programme Officer provides support to students and academic staff as the first point of contact for queries. The role is responsible for essential work supporting the delivery and administration of our postgraduate programmes by ensuring that student lifecycle activities run smoothly and that our students and staff experience our services in a seamless and effective manner. With support to develop a working knowledge of regulations and processes, the Programme Officer is a valued and trusted member of the team with a keen eye for accuracy and detail. </p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">The role will report to the Senior Programme Officer and is based at the Strand Campus. Professional services staff are currently working on a hybrid basis, meaning that the role holder will spend part of their working week on campus and the remainder working remotely. </p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">Further information about the School of Security Studies can be found here: <a data-mz=\"\" href=\"https://www.kcl.ac.uk/security-studies\" rel=\"no-follow\">https://www.kcl.ac.uk/security-studies</a> </p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">This post will be offered on an indefinite contract. </p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">This is a full-time post - 100% full time equivalent</p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">Key responsibilities</p>\n\n\n<ul>\n<li>Support student lifecycle processes from pre-enrolment activities, through induction and registration to graduation and beyond, utilising systems and databases - e.g., student records systems and virtual learning environments – in accordance with best practice, ensuring consistency of data and identifying and resolving issues</li>\n<li>Support all student assessment processes in line with university deadlines and regulations and faculty and external requirements</li>\n<li>Take responsibility for resolving students’ and academics’ enquiries, including face-to-face and via email, responding within agreed timeframes and escalating complex enquiries as appropriate</li>\n<li>Assist in ensuring that quality assurance requirements and, where required, accreditation requirements are met for relevant programmes. Support student, module and programme evaluation processes in line with current university best practice</li>\n<li>Servicing committees as directed by your line manager</li>\n<li>Actively participate in the development and improvement of programmes and processes to support students and academic staff through identifying and suggesting improvements based on user feedback</li>\n<li>Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover, and supporting the training and development of new staff members</li>\n<li>Take responsibility for own performance and development, through agreeing clear performance objectives, maintaining up-to-date knowledge, and reflecting on own performance</li>\n<li>Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules</li>\n<li>Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. Maintain an up-to-date knowledge of the data protection requirements and to support Freedom of information and subject access requests</li>\n</ul>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\"><em>The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.</em></p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">Skills, knowledge, and experience</p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\"><strong>Essential criteria</strong></p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">1. Excellent written and oral communication skills including the ability to draft documents and correspondence</p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">2. Strong numeracy skills and ability to analyse complex numerical data</p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">3. Excellent organization and time management skills</p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">4. Excellent working knowledge of Microsoft Office packages and the ability to work on new systems</p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">5. Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy</p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">6. Ability to work with a broad range of stakeholders in a professional and assured manner</p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">7. Proactive with the ability to work independently as well as delivering within a team</p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">8. Curious, customer service-oriented approach with a commitment to personal accountability and continuous improvement</p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">9. Comfortable with adapting to change, driving own professional development</p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">10. Commitment to equality and diversity in the workplace</p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\"><strong>Desirable criteria</strong></p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">1. Degree level or equivalent qualification or experience</p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">2. Experience in the use of databases and student records systems (such as SITS) and website content management systems.</p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">3. Experience of using virtual learning environments</p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">4. Experience of working in a customer facing environment</p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">Further information</p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\">The selection process will include a panel interview and an assessment.</p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\"><a data-mz=\"\" href=\"https://my.corehr.com/pls/kclrecruit/erq_jobspec_version_4.display_form?p_company=1&p_internal_external=E&p_display_in_irish=N&p_process_type=&p_applicant_no=&p_form_profile_detail=&p_display_apply_ind=Y&p_refresh_search=Y&p_recruitment_id=074210\" rel=\"no-follow\" target=\"_blank\" title=\"Apply now\">Apply now</a></p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\"><a data-mz=\"\" href=\"https://my.corehr.com/pls/kclrecruit/erq_jobspec_version_4.display_form?p_company=1&p_internal_external=E&p_display_in_irish=N&p_process_type=&p_applicant_no=&p_form_profile_detail=&p_display_apply_ind=Y&p_refresh_search=Y&p_recruitment_id=074210\" rel=\"no-follow\" target=\"_blank\" title=\"Apply now\">Apply now</a></p>\n\n\n<p style=\"margin-bottom: 20px; font-family: san-serif;\"> </p>\n\n\n","pdfUrl1":null,"location":"London (Greater)","location1":"유럽","location2":null,"location3":null,"type":"4","applyUrl":"https://www.kcl.ac.uk/jobs/074210-programme-officer","fileUrl1":null,"fileUrl2":null,"fileUrl3":null,"fileUrl4":null,"fileUrl5":null,"fileUrl6":null,"fileUrl7":null,"workingHour":"Full Time","contractType":"Permanent","salary":"£32,179 - £35,596 per annum, including London","original_id":"UNI|351374","original_domain":"timeshighereducation.com","original_url":"https://www.timeshighereducation.com/unijobs/listing/351374","original_isPremium":null,"closeType":1,"closedAt":"2023-09-27T00:00:00.000Z","requireEducation":10,"managerTel":"","managerFax":null,"managerEmail":null,"managerName":"KINGS COLLEGE LONDON","managerPhone":null,"managerAddress":"London (Greater)","log_hit":0,"log_like":0,"publishState":1,"organizationName":null,"organizationName_en":null,"organizationName_alt":null,"del_yn":"N","createdAt":"2023-09-08T10:09:03.000Z","updatedAt":"2023-09-08T10:09:03.000Z"},"organization":{"organizationId":494,"lv1Id":null,"lv2Id":null,"name":"King’s College London","name_en":"KINGS COLLEGE LONDON","name_alt":",King’s College London,KINGS COLLEGE LONDON,","introduction":"<p>King’s is a leading university providing world-class teaching and cutting-edge research. We are ranked sixth in the UK for the quality and quantity of research activity (Research Excellence Framework 2014). King’s has played a major role in many of the advances that shape modern life, such as the discovery of the structure of DNA and research that led to the development of radio, television, mobile phones and radar. King’s continues to lead the way on research and pioneers new ideas to make the world a better place.</p><p> </p><p>King’s is London’s most central university, with five campuses linked through the heart of the capital, enabling us to build partnerships with key London institutions and form international conversations. We collaborate on research projects, share teaching resources and create internship opportunities to enhance our students’ experience. Current partners include the British Library, British Museum, National Gallery, Shakespeare’s Globe, Southbank Centre, Tate Modern, and more. Our central location and varied partnerships allow students to get connected in one of the world’s most dynamic cities.</p><p>King’s is not only an enriching experience from an academic perspective – we have a diverse and active student community, with almost 30,000 students from some 150 countries worldwide.</p>","logoImg":"","logoImgSquare":"https://s3.ap-northeast-2.amazonaws.com/jobs.ac.kr/dev/images/fdoip_897356079989.png","homepageUrl":"https://www.kcl.ac.uk/study","infoUrl":"https://www.timeshighereducation.com/world-university-rankings/kings-college-london","country":"GB","state":"London","location":"유럽","address":"Strand, London, WC2R 2LS, United Kingdom","phoneNumber":"+44 20 7836 5454","faxNumber":"","type":1,"univType1":"대학","univType2":"대학교","univType3":"","univType4":"본교","establishedAt":"1829-01-05T00:00:00.000Z","count_majors":null,"count_students":null,"meta_competitiveness":"","publishState":1,"updatedAt":"2021-03-23T10:36:30.000Z","createdAt":"2020-03-04T20:13:07.000Z","default_1_bannerImage":null,"default_1_bannerImageMobile":null,"default_2_bannerImage":null,"default_2_bannerImageMobile":null,"default_3_bannerImage":"https://s3.ap-northeast-2.amazonaws.com/jobs.ac.kr/production/images/1680233396938/Mask group (1).png","default_3_bannerImageMobile":"https://s3.ap-northeast-2.amazonaws.com/jobs.ac.kr/production/images/1680233399830/Mask group (1).png"}}